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Try a factory reset: To factory reset the glo: hold the power button ON for 15-20 seconds to make sure it is off. Press and HOLD the light button while turning on the Glo. That should put you into a factory reset if that will solve the problem (no guarantees but it has worked for others in the past).
It sounds like your grill may have a glo plug type of ignition system if there is a light inside the grill instead of a spark to light each burner. If your grill is hard wired to the house elelctrical, it may be that a breaker is tripped and the power is not getting to the glo plug and the grill us using a battery back up to try and light the grill. The batterys do not last long, and when they get weak, the plug will glow, but not hot enough to light the grill. The other possibility is that you have a short, or some other problem, that is preventing enough voltage to reach the glo plug, the plug will glow, but not hot enough to light the grill.
I also just pulled my unit down. Maybe I was lucky. At first it would not light, but I pressed the knob down for almost a minute. I then got a small flame that went out and soon I was able to light the pilot light.
I'm not familiar with these heaters but I assume there is button or something you push to get the pilot to light. There will be air in the pipe between where the gas comes in and the pilot light. You have to give it enough time for the gas to push this air out of the line. Hope this helps.