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Sounds like the button on the panel is stuck somehow, I think this because when you switch the wires this would reverse the polarity to the incline motor.
can you tell if the panel is recognizing the pushing of the incline buttons, like with a beep or light or something? If it didn't seem like it's responding this may be because one button is constantly stuck down.
could be bad incline sensor or c/board is going bad. one more try bipassing the board with power to the incline motor fully powered 18volt batt will or higher will move the motorby flipping thr wires on the bat the incline should go up and down. if working ok then check board
Try to recalibrate the incline. Start the machine running, press the incline up button, then pull the safety key off. Release the incline up button and replace the safety key. The treadmill should go to maximum incline then minimum. after calibration is completed, retry the treadmill operation.
Try this calibration procedure.
Turn the power switch on. Remove the safety key. Hold the Stop and Speed Up or Speed Plus buttons down then insert the safety key.
The display should show some numbers.
Press the stop key one time and the display should show some other numbers and some 00's. Press the Incline Up button and see if the Incline begins to move, if it does let it go all the way up and then all the way down, wait a few seconds after it stops, then hit the stop key 4 times. It should be calibrated. If it didn't move then the board or the incline motor is bad.