Question about SimpleTech Signature Mini 160GB External USB 2.0 Hard Drive - Dark Blue Blueberry

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External HD not recognizing USB ports as being Hi-speed ports

All USB ports on my PC have been proven to be hi-speed ports via use with other USB mass storage devices. No matter which port I plug my SimpleTech Signature Mini 160GB External USB 2.0 Hard Drive into, I continually get pop-up notice indicating that it is a Hi-Speed USB device attached to non-hi-speed hub and that it will function at reduced speed when plugged into a non-hi-speed port, so I need to disconnect from current port and then connect to another port. (1) Why am I getting pop-up? (2) Is device really functioning at reduced speed? (3) Is there a solution?

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  • darcyqm Jun 15, 2009

    Why would a larger capacity mass storage device not give me the same problem when I plug it into the same USB ports of my PC? The fact that it doesn't makes me think the problem is with the external HD. No?

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I have the same issue. I have 4 Simpletech Signature 250GB drives. They all worked fine at first. After about six months two of them started connecting at USB 1 speeds. It occurs on 4 different computers!!! The post about it being the computer assumes is wrong. How can it work fine for six months and then suddenly change. Also it occurs on different computers. I have submitted a tech support request with simpletech and will post the results.

Posted on Aug 14, 2009

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Simpletech has confirmed this is a problem. They replaced two of my drives under warranty. The replacement drives work fine and connect at usb 2 speeds.

Posted on Oct 15, 2009

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Its your computer usb ports problem, there is an external usb ports can give u the high speed , go to any pc store and ask for usb cards high speed.

Posted on Jun 14, 2009

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