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You will also need to remove the screws on the inside that hold the motor in place because part of the side support for the swivel is under the motor. Remember to disconnect wires coming from the swivel as well before you try to pull it out, so that you do not damage them. Hope this helps.
Try forcing a flathead screwdriver between the flange (tab) on the hose collar and the tab on the swivel assembly itself, taking care not to gouge the wires. Saw one solution where they used 2 screwdrivers simultaneously; couldn't do that, but did loosen one side at a time.
to answer your last statement, if you do not have a receipt, the warranty will go by the date ofyour serial number. the first 4 digits are the month and year. this model usually has a 1 year wty. the wand button may not be protruding as far due to dirt under the metal band. however you may still have an issue with the neck on the powerhead which will require shop service.
Got this post off this web site...I just replaced my swivel and it worked: http://www.managemyhome.com/mmh/answers/Answers.action#l4q110567
To install a new swivel assembly, you will need 2 small, flat tip screw drivers. Unplug the vacuum. Push the screw drivers in between the hose and the collar where you see the seams in the plastic collar on the end where the hose enters the collar. This will release tabs that hold the collar to the swivel. Pry and pull the collar back over the hose and then pull the small screwdrivers out of the collar. Slide the collar back along the hose. Unplug the wiring connections from the hose. Pull the hose wires up and out of the holder on the swivel assembly. Lift the tabs on the side of the hose and pull it off of the swivel. Push the new swivel onto the hose. Align the hose wires and secure them in the holder. Plug the wires from the swivel into the hose wires (blue to blue, white to white). Secure the swivel wires into the wire holder on the swivel assembly. Push the collar back up the hose and onto the swivel with the plastic seams aligned with the tabs on each side of the hose. Snap the collar securely into place.
Most times you have to replace the neck on the powerhead. Sometimes the switch in the handle of the hose will have a bad solder connection. But S300 is not a good model number, also the powerhead has its own number on the bottom, so couldn't look up parts for you.