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Ice Dispenser Motor not working - KSCS25FTMS02

I have an 18 month old KitchenAid counter depth fridge that recently stopped dispensing ice. The door to the ice dispenser opens when the pad is depressed, then I hear a slight click (like a relay switch) as a press and release and press the pad.

This doesn't sound like the pad switch is faulty. I also took the trim off and removed the harness to the dispenser motor and after getting a nice shock, am resonably sure power is present to the motor :)

Any suggestions on how to test the motor? Should the motor turn freely? It's certainly not. The harness had 4 wires (grey, blue, red/wht, and black) Pretty sure the black is hot :)

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6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

  • 291 Answers

SOURCE: Whirlpool side by side GS6NBEXRS01

If nothing is blocking ager .. sounds like motor bad or something binding it up. If you took in out and cleaned all ice out and still dont work with no ice.. sounds like motor ..if it hums power is to motor

Posted on Aug 29, 2007

  • 1214 Answers

SOURCE: my kitchenaid model kscs25ftms02 water dispenser doesnt work

There is a water valve located at the bottom back of the refrigerator that may have failed or is clogged with trash from the water line. Either is a common problem.

If your know how to use an ohmeter and simple tools like a screw and/or nut driver, I can give you additional instructions on how to troubleshoot. Otherwise, I can search for the P/N and you can order one. You will need to install, or find someone to install for you.

It could also be a filter problem if yours has a filter, or a water supply problem (have you checked the valve a the wall to make sure it was open?).

Posted on Jan 14, 2009

  • 2 Answers

SOURCE: Kenmore Side by Side Ice Dispenser Not Working

My GE DSS25KGRB side-by-side refrigerator had a problem where the ice dispenser motor would not turn. I had noticed this intermittently in the past, and this time it happened after the power came back on after being off for several hours. I removed the ice-cube bucket, and tried to turn the auger motor shaft ¼ turn manually, as advised in my instruction booklet for how to refit the bucket. Since it wouldn’t turn I guessed (correctly) that ice had gotten into the motor and froze it.
I removed the ice dispensor motor assembly (outer four hex screws), disconnected the two cables as I went, and removed the assembly from the fridge. I then disconnected the two motor wires, removed the clear-rubber boot that covered the motor, and let it defrost and dry out for 20 minutes or so, partially assisted with a hair dryer. Then I could turn the motor shaft.
Before reassembling it, I noticed what appeared to be a GE engineering error. Only two of the three attaching screws on the motor fit into the three clear-rubber grommets that were attached to the rubber boot. It looked like mismatched parts. This prevented the boot from covering the motor tightly, which probably contributed to moisture getting in. So after letting it dry for another hour or so, I put it back together, and sealed the gaps between the boot and the metal housing by applying some "100% silicon sealant, indoor/outdoor, for windows and doors".
I’ll really know whether this is a permanent fix if it survives a few freeze-thaw cycles. But it works again for now, and I don’t want my ice-cream to melt.

Posted on Feb 07, 2009

  • 100 Answers

SOURCE: kitchenaid ice maker not making ice

first check the tube running to the ice maker where the water flows in see if it is frozen if not take the cover off the ice maker front and see if the little tabs in the middle of the gear is broken there are two one might be broken off

Posted on Mar 30, 2009

  • 2382 Answers

SOURCE: kitchenaid side by side counter

Hi, this is a common problem with your low voltage control board. You will need to remove the top access panel above the doors and remove the front face panel of your compressor area. On the right side inside a small sheet metal box is your low voltage control board with a lot of wires going into it. You will need to replace this part to correct the issue. Here is a link to the part you will need to order and replace.
Click HERE............

Posted on Jan 05, 2011

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