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If the web cam is working normally with other web cam applications but MSN then it's required to configure MSN to use the web cam. Please follow the steps given below to configure MSN to use the web cam.
(i) Please ensure that the web cam is turned ON. (ii) Then, double click the MSN icon and log on. (iii) Click on the Tools menu, then click on the audio/video tuning wizard. Then, click Next to start the wizard. (iv) On the first wizard page, under Camera, click the web cam then click Next.
Performing all the above steps will configure MSN to use with the web cam. In order to start a video conversation, follow the steps given below after signing in MSN: (a) Click Action, then point to audio/video. (b) Then, click start a video conversation. (c) Select a contact from "My contacts" page then OK.
Hey you know what !...its not problems with your cam or OS but its problem with MSN. Please use updated or NEW VERSION of MSN and then you will be able to use all features of your webcam while chatting on MSN or Yahoo!
i have a gateway fx gameing laptop!! i was having probs with the cam going dark on me after a bit while using yahoo messenger..it was also freezing up but that i found out was cause yahoo SUCKS **** LOL... i downloaded msn messenger, not msn live, and the cam works fine.. so it is yahoo.. i do know that sometimes my cam will sometimes go darker in resolution if i bend the top down a bit.. its doing that because the cam is thinking that im turning it off by shutting the laptop! does the web cam work with the software it came with? can u turn it on and see urself when NOT using a messenger? if so then it might just not want to work with those 2 messengers which is weird!!!!! MAKE SURE THAT U DO NOT HAVE THE PROGRAM SOFTWARE on that came with the laptop at the same time as trying to use it with the messengers!! see if that works and ill check back with you!
laptops did not come with the high end state of the art web cams! they were made for ease not for exceptional quality!
as ive told others, make sure u actually turn off the software program that came with the computer before using with msn! u should be able to have it on while using it but for some reason some computers wont allow it! it "tells itself" that there are 2 programs trying to run the web cam when really only one is. but because the program is on, it sees it as being used in 2 places at 2 different times!
try turning off and exiting the software (dell webcam manager) and then go onto msn and try using ur web cam!! make sure the dell manager is exited, then when u have a msn window open, turn the cam on and see if ur friends can see u then..
good luck.. if this doesnt work ill check back and see what i can do for you!
in this case the problem is with the msn...try to reinstall the windows live messenger ...there are available new updates on windows site ...just google for windows live messenger ..and it will gave you solutions for download so ..reinstall cause it it was the camera..it should just not work ...but you should be able to see other people web cams..