- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Did you have a lapse in service?
Did you just add airtime after lapse in service?
You have added time but your sim card is not active, which is what Tracphone does when you have lapse in service.
You need to talk with their customer service reps who will help you get your phone up and running again.
Customer Support FAQ TracFoneWireless
When your LG TracFone prompts you for the PUK code, do not enter any more codes. Even if you enter the correct SIM PIN, the phone will not accept it. You also cannot use an old PUK code to unlock the SIM. The PUK code is randomly generated by the carrier's network when the SIM PIN locks. You will need to get the PUK code from Tracfone. Contact TracFone customer care at 800-867-7183 for the correct code. You can contact customer care from the phone with the locked SIM card, but it's best to call from another line so the representative can walk you through the process of entering the code. sincerely. God bless you ernesto cuadramanagua, nicaragua c.a.
It's asking you to enter puk number because you might have changed the security settings and provided the phone with a wrong password. The puk code for your tracfone can be provided only by the service provider of your sim. Call the customer care and ask them to provide you with the puk code. They will ask you few information regarding yourself which you filled in the form while purchasing sim and give you the puk code.
If you enter wrong password for more then 5 times,it ll ask you to enter the puk number....now call your customer care and get the puk number...enter the puk number in the space given for password....thats it...problem is fixed If you had locked your mobile then update the formware all saved passwords will be deleted.