Question about Gateway Computers & Internet

1 Answer

PC Gateway Desktop shuts down without error after 15 to 20 min of operation from CD-Rom. The issue does not seem to happen during defrag operation or during diagnostic tests.

Original issue was invalid OS so I reinstalled the OS (clean) and performed all updates. Sometimes system shut down during updates but as long as I kept the mouse active. Then I replaced the 300 watt power supply with a 750 watt one I had from a newer PC. Currently defragging system with no shutdowns yet. Diagnostics did not show any issues with CPU or memory. Some tests failed but unsure which they were. I suspect maybe a CD-Rom or Hard drive issue. No apparent issues with onboard sound.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 10 Answers

I would grab a bootable iso like knoppix or something and boot with the opticalrom and do a memory test. then after the 9 tests 1 pass if there was no issues boot cd and just use it to browse the web or move some file s around and look at the dmesg in the console see if there are any complaining errors like I/O read errors or something to tell you whats wrong or what it needs.

I would play a movie over and over on it to get it hot see if that makes a issue then soon as it shuts down I would repeat the memory test. if it gives errors you might have a funny memory . if nothing then I would clean out the fans.

let us all in on your results!

Posted on Mar 23, 2014

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

sandrew
  • 2961 Answers

SOURCE: 500XL will not shutdown properly!

Firstly you need to get into the bios by pressing f2 or Del on start up and when in the bios look in the advanced menu for ACPI and meke sure that it is enabled, this allows the motherboard to recognise the auto shutdown through windows, then save settings and exit for a re boot. Next click start>control panel>power options and check in the power schemes and other tabs, to make sure that the settings are correct for shutting the system down.

Posted on Jul 06, 2007

  • 62 Answers

SOURCE: operating system lost

Reset your HD. Uplug all the cables connected to it and then plug them back in. Then try to boot from you xp cd. Let me know how it goes.

Posted on Sep 22, 2007

rahulgaikwad
  • 137 Answers

SOURCE: Blue Screen Issues

Since you are using Dell Dimension 9100 ran a memory diagnostic for the blue screen. If you have 2 memory modules ,try reseating memory module and using 1 memory module to boot the system and then try to reinstall OS. If issue persist then replace memory with a different memory module, boot the system using dell resource cd or create bootable cd in DOS. DO a DEBUG follow the document from Dell support . http://support.dell.com/support/topics/topic.aspx/la/shared/support/dsn/en/alt_dsn_07302457082c47eda1a8f9619885f51f?c=us&l=en&s=gen
The using windows XP reinstallation cd try to reinstall OS.
Try the DEBUG as the last option.Good Luck.

Posted on Aug 19, 2009

  • 3287 Answers

SOURCE: Computer will reboot on Virus/Spyware scan at

The weak airflow from the power supply unit (PSU) is suspect. Virus / Malware scanning is a disk and processor intensive operation - resulting in greater load on both. Increased load translates to heat. Check to be sure that the processor (CPU) fan is running, too. An overheating PSU and CPU can cause all types of problems.

Are you using a genuine XP install disk/image or a disk of questionable origin? Use of bogus OS disks is "asking for trouble".

If your system BIOS or set up (accessed during boot) allows, try to located the page that displays component temperatures and fan speeds. Check this immediately after rebooting from a an unplanned shut down - if unable to locate this set up page, download HWMonitor at:

http://www.cpuid.com/hwmonitor.php

It is a free program - choose the 32 or 64 bit version. Note fan RPM and CPU core temps to help determine where heat is coming from - or which fans aren't operating correctly.

Posted on Sep 18, 2009

Testimonial: "Good information but problem still exists. Looking deeper."

joecoolvette
  • 5660 Answers

SOURCE: Gateway GT4022 has issues powering up and restarting

1.Yes the Power On switch is okay.
(PS. If you hold down the Power On button for 10 seconds on any computer, it will turn off)

2.The heatsink held down by springs on the Northbridge, and Southbridge chipsets, is an excellent idea. Works very well on Processors too.

Why?
My opinion.

1.This means even pressure is being distributed, and in a manner that a user can't cause harm to the chipsets.
Use screws, and you might have someone who puts too much force, while torquing them down.

2.Means to me that the user can remove the heatsink, clean the top of the chipset, and bottom of the heatsink, and apply new thermal paste.

Thermal paste does dry up over time.

[I'm sure you're aware, but please indulge me.
The top of a chipset, or processor case, and the bottom of a heatsink, is not perfectly smooth.

There are microscopic hills, and valleys, and pits.
These cannot be seen by the naked eye.

These voids cause an air pocket. Air is an insulator, not a conductor. You want a conductor to help transfer the heat from the chipset, to the heatsink.

Thermal paste fills these voids, and is an excellent conductor of heat. Helps transfer the heat.

If your Northbridge, and Southbridge chipset have thermal pads, I suggest taking them off, and flying them out the window!
(Look out below!!!!)

Thermal pads do not transfer heat very well]

As for your problem, it's the power supply.
Inside the power supply are Electrolytic Capacitors.

Some are used to filter the incoming AC electricity, Input Stage), and some are used to filter the outgoing DC electricity. (Output Stage)

http://en.wikipedia.org/wiki/Switched-mode_power_supply

Electrolytic Capacitors used in personal computers have a cylindrical aluminum case, with two terminals coming out of the bottom.

The aluminum case resembles an aluminum Coke can, with the bottom cut out.
There is a rubber round plug in the bottom.
The top of the 'can' is flat, and has an X or a lK, cut into it part way.

Inside the 'can' are three thin strips.
1) A Conducting strip of metal

2) A Non-conducting strip. Is made of metal with a non conducting oxide layer. (Insulating oxide layer)

3) A strip of paper soaked in Electrolytic Paste.

The Positive terminal is connected to the Conducting strip, and the Negative terminal is connected to the Insulating strip.
(Metal strip with insulating oxide layer)

Electrolytic Capacitors break down over time. The designer has taken this into effect, and puts in capacitors that are 50% better than required.

Problem is, that a large number of capacitors have a bad Electrolytic Paste formula. This formula was stolen from a large capacitor manufacturer.
Unknowingly the thief stole a bogus formula.

The Electrolytic Capacitor manufacturer caught wind of the approaching theft, and a known bogus formula was substituted for the real one.

The Electrolytic Paste of this bogus formula, develops gas after time. (Hydrogen gas)

This causes one of two things, or both.

A.The gas expands inside the capacitor, and breaches the seal of the capacitor.
(Pops the rubber plug loose at the bottom)

B. The X, or lK shape at the top of the capacitor breaks open. (The shape is etched into the flat top of the capacitor, about halfway)

Electrolytic Paste is slowly pushed out of the capacitor. Either through the break at the top, the rubber seal at the bottom, or both places.

Some paste loss will make the capacitor weak. (Loss of capacitance)
Too much paste loss will make the capacitor fail.

Electrolytic Paste also dries up.

When you have one, or more weak capacitors in a power supply, you have a weak voltage power rail.
When you have one, or more failed capacitors in a power supply, you lose a power voltage rail.

There are three main voltage power rails, in a personal computer power supply.
A) The 3.3 Volt rail
B) The 5 Volt rail
C) The 12 Volt rail

A capacitor builds a charge up slowly, then releases it all at once.
Compare this to a swimming pool that is filled up slowly with a garden hose, then knock a big hole in the side. The water rushes out all at once.

I believe you have a bad power supply. One, or more capacitors are failing. When you unplug, wait 15-20 seconds, then plug back in, you are causing the weak capacitors to get a surge of electricity.

I Do Not advise opening the power supply to take a look!
Electrolytic Capacitors hold a charge for weeks, sometimes months, after being disconnected from power!

(Sometimes up to a year for the big capacitors. Such as the one's used in the Input Stage, of the power supply)

If your fingers make a circuit by touching the two terminals of a capacitor, YOU will receive the charge!

If your fingers touch a circuit, in the circuit board of the power supply, where one, or more capacitors are in, and your fingers complete a circuit, YOU will receive the charge!

This can result in a bad to fatal shock.

An experienced tech, will use the proper method of discharging the capacitors, before working on the power supply. I will not detail it here.

(If someone tells you that you can use a metal screwdriver to do so, this = NO!
The tip of the screwdriver can melt, and turn into hot shrapnel, as the capacitor explodes!)

Seasoned tech's just use a spare power supply, for a test.

Approximately 70 or more percent of the computers that come to my shop have a failing, or failed power supply.

Most are due to the inside of the computer, and the power supply, is dirty.
The owner never took the time, or was afraid to clean the inside of their computer. (And power supply)

All they had to do was unplug the computer from power, open the computer case, touch the metal frame of the computer case to relieve their body of Static electricity, and use a can of compressed air for computers.
That's it!

The rest of the power supply failure, can be attributed to the computer manufacturer. They used cheap quality power supplies, that had cheap quality components inside. (Like Electrolytic Capacitors with the bogus formula, for one)

Saved the computer manufacturer money.

At the outset of this, you better check the Electrolytic Capacitors on your motherboard.

Gateway didn't use solid capacitors, when the FIC KTBC51G motherboards were made.
Gateway used Electrolytic Capacitors.

Visual signs of capacitor failure,

http://www.capacitorlab.com/visible-failures/index.htm

Posted on Dec 24, 2009

Testimonial: "Thanks for info. able 2 borrow known good coolermaster 430W ps. no change, so i fear mb is shot. will use ur info to examine mb next."

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Cq60 shut down and restarts itself


Common if backup, windows update, or defrag is scheduled to run at night. Other scheduled operations may use the restart function as well.

Feb 18, 2014 | Compaq Presario CQ60-204NR Notebook

1 Answer

I have a gateway nv79 that intermittently shuts down. I cleaned the fans and vents anf purchased a laptop cooler and it still shuts down. It does not shutdown when in safe mode. Any ideas on what may


download and install speedfan, you will be able to check your CPU temp. if it's not too hot, then it might be a power issue. Have you tried removing the battery for 30 mins, then trying it ?

Tallon41

Sep 08, 2012 | Gateway NV7915u Notebook

1 Answer

I have a gateway gm5626. Put a cd in and it sounds like it is going to load, but it just runs and runs. No error messages. Just nothing happens. I believe this happen a while ago and I found a website that...


You can right click on my computer, choose manage, then choose device manager. Take a look at the DVD/CD rom drives and expand the plus sign. Now double click on the drive that is giving you problems. Is there any indication that it is not working properly? You can use the troubleshooter there to help track down the cause of the problem...
Check to make sure the drivers are up to date, though in the case of a cd drive, the original drrivers from xp or vista should work.
Just for grins, make sure you've done the basic routine maintenance on your system, like disk cleanup and defrag. See MS help & how to here. or
here.
Depending on the age of the system, it may be time to replace the cd drive. Here is alink to your user manual, though I can't see how that will help much with this issue. Perhaps this reference guide will help. See the section on troubleshooting cd or dvd drives.'
Finally, search the web for "troubleshoot cd drive". Much advice you will find, such as this link.
Your best bet, in the long run, may be to take it in to a local computer tech and have them install a new drive for you. For a few bucks you'll have a newer, more capable drive that works correctly.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Dec 20, 2010 | Gateway GM5626 PC Desktop

1 Answer

The defrag went out in my compaq computer, about 1 year ago. It uses windows xp. I was told that I could reinsert my windows program, and reinstall the defrag., without losing the other programs, that are...


to install a WinXP component u need the instalable WinXP CD(not the cd that came with you PC or a rescue disk)
Switch on PC, let the machine boot WinXP, after u get the Desktop, insert the WinXP CD, after the CD rom loads WinXP from CD, in the opening menu select:
"Install optional Windows Components:
in the next menue, select Accessories and Utilities (Tick the Box)
Click Next and u r done....shut down and re-start...
all the best

Jul 08, 2010 | Compaq Presario 5000 PC Desktop

1 Answer

I have a Gateway 507 GR Windows XP Home Edition. Windows does not load/Boot, Error message "Not found or corupt. I can hit I think it is F-2 or F-12 (I forget) and go to the BIOS settings, and try and...


to go to bios setting either u can hit F2 or F1 key. then u change the boot priority. set it to cd-rom device.
after that u can boot from any bootable cd.

for your operating system problem, boot from the xp bootable cd after setting boot priority, and then repair or reinstall your operating system. some files might have been corrupted.

Mar 01, 2010 | Gateway 507GR PC Desktop

1 Answer

I was defraging my c drive and the screen went blank. I have a PC with XP When it appeared the defrag was complete by no blincking lite I shut down and restarted monitor still blank


can you get into BIOS? if YES, put u'r bootable Windows XP CD into CD-ROM, and set BIOS to boot from CD-ROM..after some process you'll be asked to choose: install new OS or to do the recovery or exit
now pick option 2.
you will taken into DOS, type 1, it will appear C:>windows\ (type chkdsk)
C:>windows\chkdsk (enter)
after that type exit
C:>windows\exit --> good luck

Feb 08, 2010 | Microsoft Windows XP Home Edition for PC

1 Answer

Monitor doesnt reckinize that the hardrives on


try taking the ram chip out then see if thats the prob by turning on the computer without it if its not, try unhooking the cd drive and then try turning on the computer if thats not it then try unhooking the hard drive and check if thats it one of those should be the problem i had the same prob but i messed with the ram chips and it worked i just took it out started it up and it worked if thats the prob just start it up then shut it down and put the ram chip back in and it should be fine

Jun 10, 2009 | Northgate (STAX2517C2) PC Desktop

1 Answer

Computer began to intermittentally give error message quit workin


A noisy hard drive is never a good sign. It sounds as if the drive is failing or has failed. You didn't say what operating system you have, but let's try....

You can try the following but it may not yield much. If, after these steps, the PC does start up, try to copy as much critical information as you can to either CDs, DVDs, flash drives or whatever you have.

Start the PC
During the boot, you should see a message to press the F2 key to enter setup - press the key when you see this. You key might be different, but press the one it says to press.

When you get into setup, find and change the boot sequence so that your CD-Rom looks first for an operating system

Insert your backup operating system disk - I hope you have that.

If you are not comfortable working with your PC at this level, it's usually best to take it to a repair shop. The advantage here is that even if they can't get the PC to run, many shops can still recover at least part of your data unless the drive is really destroyed.

The disadvantage is the cost - which can vary widely.

Now see the directions below:

Running Recovery Console without installing it If you cannot start your computer, you can run the Recovery Console from the Microsoft Windows XP/2000 startup disks or the Windows XP/2000 CD-ROM.
To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, use the following steps:
  1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
  2. Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
  3. When you're prompted to press F6 for mass storage devices - press F10 instead. This will automatically start the Recovery Console.
  4. Alternatively, when the "Welcome to Setup" screen appears, press R to start the Recovery Console.
  5. If you have a dual-boot or multiple-boot computer, choose the installation that you need to access from the Recovery Console.
  6. When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
  7. At the command prompt, type the appropriate commands to diagnose and repair your Windows XP installation.

Apr 05, 2009 | Gateway Profile 4 All In One (MPN...

1 Answer

Error Loading Operating System


formate ur system it will solve ur problem

Jan 26, 2009 | Systemax AOL Optimized PC (100607) PC...

1 Answer

Compaq evo d500 won't start up and won't let me access boot menu. just keeps saying keyboard fault even when another keyboard is used


press f10 during startup , when the bios open, look for the setting "halt on" . it will have a choice of keyboard, all errors or no errors , set it on "no errors" save and reboot. that may fix it.
You could also get another keyboard (neighbors or a new one) and test to see if a new keyboard solves the issue without recovering your system.
you can also use the recovery CD that came with your system:
USING THE RECOVERY CONSOLE TO REPAIR DAMAGED
FILES
If you cannot start your computer, you can run the Recovery Console from operating system CDROM
provided with the PC. To run the Recovery Console from the operating system CD-ROM:
NOTE: Make sure that the system is configured to boot first from the CD-ROM drive, then from
the hard drive. You can verify or change device boot order using the Computer Setup (F10) Utility.
For more information, refer to the Computer Setup (F10) Utility Guide provided with the
computer.
1. Insert the Windows 2000 or Windows XP CD-ROM into the CD-ROM drive.
2. Click Start > Shut Down, then select Restart from the drop-down list.
3. In the Shut Down Windows dialog, click OK.
4. Press any key to start the computer from the CD-ROM drive when you are prompted to do so.
5. On the Welcome to Setup page, press R.
6. Choose the installation that you want to access from the Recovery Console.
7. Type the administrator password. If the administrator password is blank, press the Enter key.

Oct 17, 2008 | Compaq Evo D500 PC Desktop

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

46 people viewed this question

Ask a Question

Usually answered in minutes!

Top Gateway Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18389 Answers

Prashant M
Prashant M

Level 3 Expert

2260 Answers

Matthew Spark
Matthew Spark

Level 3 Expert

1066 Answers

Are you a Gateway Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...