Question about Dyson DC14 Bagless Upright Cyclonic Vacuum

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DYSON DC14 DUST ON OUTSIDE OF THE CANISTER SEEMS TO BE STATIC DUST BUT WHY IS IT THERE?

WHY IS THERE STATIC DUST ON THE OUTSIDE CANISTER OF MY DYSON

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Hi Donna, it's Jack at Dyson.

As with any vacuum cleaner, it's normal for your Dyson vacuum to generate harmless static in use. You may find this causes small, airborne dust particles to cling to the outer casing of the machine, including the outside of the cleaner bin. This can be easily removed using a soft, dry cloth.

It sounds as if your DC14 is working as intended, but if you'd like any further advice please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Mar 24, 2014

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    Hi, Darran from Dyson here. It is possible that the thermal cutout has activated as your machine may have become too warm during use. If you leave it for an hour or two and see if it switches back on then we would recommend checking your filter and checking your machine for a blockage. If you need any further advice, call us on 0800 298 0298 if in the UK or 1-800-MYDYSON if in the US to speak to one of our customer service advisors. Thanks.

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    The exterior canister, wheels and casing are covered in dust after every use. After 2 months all filters look brand new.


    Hi there, it's Jack at Dyson.

    It's normal for your Dyson vacuum to generate harmless static in use, especially when the machine is new. This is due to fast-moving dust and debris passing through the vacuum's ducts. It can also be affected by humidity, and by the synthetic content of the carpeting you're using the vacuum on. The static charge can cause airborne dust particles to cling to the vacuum's outer casing. Our machines include airtight seals, which mean it's extremely unlikely these particles would have come from inside the machine.

    Briefly wiping the machine with a damp or anti-static cloth after use should help to dissipate any static charge.

    DC65 uses Dyson cyclone technology to capture even microscopic dust and allergens inside the clear bin, keeping dust away from the two washable filters. The fact that the filters are still clean after several months' use simply shows the cyclone technology is doing its job effectively, and does not suggest a fault with your machine.

    To reassure you, we'd appreciate the chance to take some further details, and to discuss your concerns. Please give the Dyson Customer Helpline a call on 1-866-693-9766 (US) or 1800 239 766 (AU) to talk with our experts directly.

    We'll look forward to speaking with you.

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    That part is not sold separately. You have to buy the whole dust bin assembly. You should go to your local vac shop and see if they have a good used one. At my store we have piles of old Dysons that we sell parts off of.

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    I have had this happen to me (DC14 Animal). This was my experience:

    If you have recently had the motor filter (the "permanent" one under the dust container, right on top of the motor) out and have replaced it, it is important to make sure that the filter cover is down properly, otherwise the canister will not release.

    I got the dust container off by pushing it downwards, quite hard before pressing the release button. You really will have to push straight down on it quite hard. Then investigate why the dust container is so high that it will not release.

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    Hello. Can you help me ? I want open just my cyclone to clean it, how i can do it, thanks Francois


    Hi Francois, it's Jack at Dyson.

    DC22 Motorhead has two washable filters, engineered to last the lifetime in normal use. We recommend washing these using cold water without detergent at least once a month, as shown in the video below. Make sure they're both totally dry before replacing them,

    Aside from this, DC22 shouldn't need any additional maintenance. We would strongly advise against dismantling the cyclone in any way, as this could damage the machine and may also void any guarantee on your vacuum. It's normal for harmless static to cause fine dust particles to cling to the inside of the cyclone after use - this will not affect performance in any way. Tapping the cyclone gently against the edge of the bin when you empty the machine should help remove any loose particles of dust.

    If you'd like any further help or maintenance advice from our experts, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    I Have the Dyson dc23 animal stowaway canister motorhead. i want to clean the upper orange section as it is starting to hold the smell of dogs and dust but i can only seem to find videos on the upright...


    Hi Ashley,

    I have the DC17 Animal and my assumption would be that you could clean your canister the same way as you could clean an upright.

    I've found Dyson's site pretty useful (for this specific question it may be outside their scope but maybe worth a try) http://www.dyson.com/support.aspx

    I hope that's at least somewhat helpful.

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    yes you can just make sure it's completely dry befor putting it together

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    is the canister sealing properly? The air enters the canister under high pressure and it should slow down greatly in there so the heavier (dust) particles will fall to the bottom of the canister and the air should then pass through the filter under a reduced pressure. If the air is easily escaping the canister area without slowing down the dust cannot settle. It should look like a cyclone in the canister, if it's not swirling in one direction but rather bouncing around, look at the inlet to the canister for build up or an obstruction also. If the canister is not sealing the the air will remain moving rapidly and carry the dust along with it. I would also check your filter for a tare along the seam.

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