There could be a wide range of caused
for the problem being seen, a few things worth
Try printing the HELP page on the printer
, this is a menu page and will demonstrate if the printer can print ok, if the printer prints the HELP page correctly the problem is likely to be 'data related'
The help page gan be printed in the following way;
- Place the printer OFFLINE
- Press the MENU button
- Press the DOWN ARROW repeatedly until HELP is shown of the display
- Press ENTER
- The printer should then print out a menu page containing a number columns of settings.
If the printer prints the Help Page Correctly this strongly suggests the problem is data or settings related.
It may be worth trying printing from another system / application to see if the problem may be related to one document or system.
Some settings you may wish to check on the printer are;Emulation -
Ensure this is set to match the host system setupAuto LF-
You may need to turn Auto LF (auto line feed) on if the system is only outputting Carriage Return Commands and no Form Feed CommandsBi-Dir -
If the printer is connected via the Parallel Interface you may need to disable Bi-Directional communication for the parallel interface.
Further investigation may need to be carried out to identify the cause of the problem
If the printer is not able to print the help page, this indicates a hardware problem with the printer.
If the printer prints the help page but not the document, this indicates a Driver / Settings / Communication type problem which requires investigation.