Did you mean you can't receive your unlock code through unlock code generator?
There may be a chance to error occur on your unlocking via unlock code generator.In this case you can go for alternative solutions.Yes it's online unlocking service.When i had the same situation,I chose alternative solution.If you are interested in online unlocking service try
MobileUnlockSolutions.com Here you can unlock your phone at low cost without having any issue.
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