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Check this first: Certain Acer laptops come with a built-in Webcam called the "Acer Crystal Eye." This Webcam is located in the center of your lid just above your LCD screen. Those models that possess this integrated Webcam also have a program with the same name. This "Acer Crystal Eye Webcam" program allows you to record video through your Webcam and save it on your hard drive.
Click "Start," "All Programs," "Acer Crystal Eye Webcam" and click the program shortcut of the same name. This opens up the Webcam where you can see yourself, but it hasn't started recording yet.
Click the video camera icon, which is the one second from the left under the video display. This starts recording the video.
Click the video camera icon again to stop recording and save your video. You can also delete the video by clicking the clip's thumbnail on the bottom panel and clicking the trashcan icon.
Locate the video file on your hard drive in your "My Videos" folder, which can be found inside your "My Documents" folder.
Click "Start." Click "All Programs." Open the "Crystal Eye Webcam" folder. Click "Acer Crystal Eye Webcam" to launch the webcam and turn on the camera. If "Acer Crystal Eye" isn't available on the Start Menu, go to "Acer," then click "Acer OrbiCam."
Click the drop-down menu on the toolbar to change the resolution. Click the gear icon to change the settings.
Click the camera icon to capture a photo. To turn off the Acer webcam, click the "X" button on the top of the window.
Pls check whether the drivers r install or not. if not then first of all install the drivers for crystal eveyclick on start then click on my computer and acer crystal eye webcam will show up then click on the camera.
I had the same problem with the Extensa 5420-5687 as well, I went to the device manager and found my crystal eye webcam (there was a yellow exclaimation point on it) I tried to update the driver software by having it search automatically for the software, but it just said that it was up to date...that still didnt fix my problem. So i tried browsing my computer for the driver. I picked "let me pick from a list of drivers on my computer" I then clicked on "Acer crystal eye webcam" then i hit next, it then installed the updated driver. After that my webcam worked again!