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to open the reel and access the worm gear cog ( the gear that actually drives the level wind ) you will need to remove the handle, the star drag assembly, the side plate screws etc. Before you do all of that look directly at the front of the reel beneath the level wind face plate is the worm gear pawl ( the tooth that actually rides in the level wind gear itself ) there is a cap with a flat head screw driver slot in it, remove the cap ( if you can access it with the face plate on other wise youll have to go thru the steps previously mentioned) and carefully tap the reel until the pawl itself falls out there will also be a very small washer that goes inside the cap. Inspect the pawl for defects like chips on the points that ride in the gear. also inspect the worm gear it self, debris that gets lodged in the gear from regular use can chip the ends off of the pawl which will cause the pawl to stick to one side or in extreme cases stop working all together. It is possible that the worm gear cog ( located in side the reel ) is damaged but almost every reel with this issue that I have repaired (100's of them) is caused by a damaged pawl or worm gear it self Dark Side Reelz
Take the 4 bolts/screws loose that hold the shaft onto the weed-eater body, You will see the clutch drum, you need a long T20 TORX driver to loosen the screw in the center of the drum shaft. The screw probably won't come all the way out, so just pull the drum off as you loosen it.
Next you will see 3 flat clutch discs.
You may need to remove the spark plug and stuff some starter rope in the combustion chamber to keep the shaft from turning.
Unscrew these one at a time with a pair of large slip joint pliers. Be careful not to bend them and note which way they face. They unscrew clockwise I believe.
Once you have these out of the way, continue taking apart the plastic housing to gain access to the starter rope assembly. There is a spring under the rope reel, so remove the screw holding the reel in place and carefully remove the rope reel and spring.
Replace the rope, put the reel back in place and make sure the sping egages the little tab. Then wind it a few turns until there is moderate tension on the spring.
Feed the rope through the body and tie it to the T-handle. Replace the hold down screw that keeps the rope reel in place.
Test the pull tension before reassembly. It should retract the rope fully without too much tension and should not be loose. Lubricate the rope reel where it rubs against the housing with some light grade oil or lithium grease.
If everything functions, put it back together in reverse order.
Remove the rope from the combustion chamber and make sure there is no debris in it. Install the spark plug. You should be ready to go.
Have you checked to see if there is a set screw in the handle which tightens onto the shaft? That's how most are secured. Look for a hole in the handle -- there should be a slotted screw which can be loosened with a very small scresdriver.