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Rust small amount of surface rust on metal arms that hold the plates

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Says insert plate, new plate vety thing is together correct

Clean the contacts which hold the two pieces of curved metal they are corroded once you clean them, apply some anti corrosive paste or spray to these areas that should prevent it from happening for some time.. they corrode between the curved metal contacts and the screws.

Jul 16, 2012 | Ecoquest Fresh Air Air Purifier

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Remember the glass plate is thicker than the ceramic. The whistling may actually be arcing of the metal tabs to the plate. Take the plate out and push the metal tabs in and towards the space where the plate sits. This will make the fit tighter and eliminate your problem. Re-install the plate.

Jul 20, 2011 | Alpine Air XL-15 Air Purifier

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I just bought a used 880 and when running I see small "sparks" from the plate behind the fan. It looks like the spark you get when using a battery powered fly swatter. That is the best way to...

DO NOT RUN THE MACHINE WITH THE DEFECTIVE PLATE! The sparks indicate that the plate is either defective, wet, or dirty. You can try cleaning the plate, then inspecting it for flaws.
The plates (4" white ceramic squares with screen glued to center of each side) must be clean and inserted correctly.
1) Soak the plates in equal parts plain ammonia/water for 5 minutes. Scrub gently with a toothbrush or small veggie brush. Rinse well. Blow dry or air dry. DO NOT use a towel or paper to dry it off. Avoid touching the screen with your fingers.
2) Inspect the plate carefully for cracks, discoloration, broken wires, loose mucilage, burned areas, or visible dirt or bug parts (!). If the plate is flawed or corrupted, you need to order a new one from Vollara (formerly EcoQuest/Alpine) at 800-989-2299. Use #16618 for the referral number.
3) Clean the metal fingers with a cotton swab and alcohol.
4) Insert the plates firmly, making sure they go in on the tracks, and that the contact fingers rest firmly on the screen part.

The little flickering light is simply an indicator of power, and is normal.

Feb 12, 2011 | Ecoquest Living Air Classic Air Purifier

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Unit powers up the two small lights won't come-on. Also air coming out stinks with A clean filter ?

What you refer to as a "filter" is actually the "plate," I assume. (4" square white object with mesh center panel?) The two small lights are simply power indicators, and may be burned out so could be inaccurate.
UNPLUG the machine.
1) If your model has a switch on the right that says "Manual" and "Auto," set it on "Manual."
2) Remove the back screen and remove the plate. Inspect it carefully for any kind of minute cracks, burned spots, discoloration, loose mucilage, broken screen strands, lint, dirt, etc. Even the smallest defect can cause the plate to short out, creating a burned, electric smell. If you detect something, or if it's spitting, sparking, or sizzling more loudly than normal, you need a new plate. Order through Vollara (new name of EcoQuest) at 800-989-2299.
3) Even though that plate appears clean, with no defects, it may be corrupted by whatever cleaning product was used. ONLY PLAIN AMMONIA and water, 1-to-1 ratio, should be used.
a) Soak the plate for 5 minutes or so.
b) Use a toothbrush or soft veggie brush and gently clean the plate You can also clean the metal contacts with a cotton-tipped swab and alcohol.
c) Blow-dry or air-dry the plate. DO NOT use any kind of cloth or paper wiper.
d) Avoid touching the screen part with fingers.
e) Reinsert plate, making sure it goes in on the tracks, both top and bottom, and isn't pushed too far. Both metal pressure contacts should press firmly on the screen on each side of the plate. (Tweak them to achieve firm contact, if necessary.) Sometimes, if the plate was cleaned with the wrong solution, it is damaged and cannot be cleaned enough by using ammonia. Order a new plate, using the above customer service number.

Jan 17, 2011 | Alpine Air XL-15 Air Purifier

1 Answer

How far in do the plates go and are they supposed to make a noise?

They should go as far so the back edge of the plates touch the back stop and the the metal clip on each side of the plate is touching the metal screen on the plate.

As far as noise, depending on the purification setting, they can make a hissing sound. If you see arcing or sparking, or hear any other noise other than a hissing sound, then it is time to replace the plates.
Hope this helps.

Jul 18, 2010 | Alpine Air XL-15 Air Purifier

1 Answer

My ecoquest breeze is sparking the ceramic plate and has a little black burn on the plate. is my machine broken?

If the plate is cracked or the contacts or the metal grid on the plates are dirty. Take the plate out and inspect for cracks, if it is damaged replace the plate. If the plate is dirty, it can be cleaned with a solution of 1 part amonia and 1 part water. Scrub the metal grid portion of the plate with an old toothbrush and let it sit for about 10 minutes then rinse it off using water. You can clean the contacts with the same amonia solution. Allow the contacts to dry overnight or use a hair dryer to speed up the drying the plate.

Hope this helps.

Dec 11, 2009 | Ecoquest Breeze AT Living Air Purifier

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Every time I try to turn the purifier on it says install plate

The suplier switched to different electrical parts during the 3rd to 4th yr of Fresh Air manufacturing. The electrical connectors to the plate would rust and so would the screws! (Especially when you don't keep the lint screen clean! The oxidizers stay inside and try to oxidize the metal parts.) That makes for a bad connection and creates a "plate" readout. Suggest you clean the visible electrical connectors first to the plate assembly, all the way to the touching of the plate. They may just fall off. Been there! Easy to fix.

Sep 23, 2009 | Ecoquest Fresh Air Air Purifier

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I have an ecoquest fresh air purifier and the end of a red wire was corroded so I replaced the end with a new one, but the unit doesnt seem to be producing any ozone smell or sanitizing. It seems as if...

That corrosion is oxidation for the lug connecting the grid plate.Metal contact fingers make contact on the plates metal grids.The same corrosion exists on those metal contact fingers and the plate itself. Clean the fingers,ensure good connections as the other wire connector spade for the other contact finger is probably compromised. You might de-oxidize the plate by soaking in pure white ammonia.At any rate,I agree about the quality of the machines and you might be faced with a small parts order from eco-quest.Do include the plate, a bulb and the bulb starter. I run 5 of these in a commercial setting and they are fairly enjoyable to work on.

Jul 25, 2009 | Ecoquest Fresh Air Living Air Purifier

1 Answer

Plate error

the metal contactors and the wire spade connectors get pretty corroded and can cause continuity problems .i have had to replace those spade connectors and clean the metal contactors with emry sand cloth.another trick is to soak the plate in ammonia to reduce the corrosion present on the grids

Apr 08, 2009 | Ecoquest Fresh Air Air Purifier

1 Answer

I cleaned my alpine air XL-15 and it will not go on.

Yes, the plates contact the screen. If you used soap on the plates there may be a residue. Use nonsudsing ammonia OUTDOORS and a toothbrush, then rinse thoroughly and let it dry before putting it back. It may take a few minutes of running to get the ozone going again after that. The interlock switch on some units is pushed back to go on, on others pushed down. Make sure the little plastic doodad (or metal on older units) is pushing the switch properly - you'll know if the fan doesn't go on.
- Robert

Feb 03, 2008 | Alpine Air XL-15 Air Purifier

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