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Unable to get re connected after bt have disconnected our line by mistake

We had our telephone line disconnected by bt by mistake . They refuse to take responsability for this action, and we have been without a telephone or broad band connection for almost 3 weeks. BT say they can not give us our number back and have to accept a new number. we have agreed to this if only to be re connected, but still,we have not had this done. We are promised time after time it willl happen on that day, but it never does. we have run up a substantial mobile phone bill, and we are still, after 3 weeks no further forward

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Complain to the telecoms ombudsman. They will jump through hoops to get you back on.

Posted on May 09, 2017

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1 Answer

Why aren't BT master socket extensions working?


Take the two covers off and see if the cables to the other extensions have been disconnected

Mar 31, 2017 | BT Lands Phones

Tip

Sky Broadband Wireless ADSL Sagem Router Errors with Screendumps


Generally speaking if your @ light on the front of your router is not lit then your telephone line is not enabled for ADSL however you will still be able to goto 192.168.0.1 and check this is an example of the screen display

6fc4c17.jpg

ADSL LINE FAILURE
LINE NOT
PHYSICALLY
CONNECTED

ERROR : Return Code 100


This also can happen if the twisted pair copper wire that is used to send the signal into your router has been disconnected or there is a short outside your house.

NOTE: That even if BT reconnect and complete a silent line test on your telephone line from your house from the Master Test socket behind your faceplate this doesn't mean that you will have a Broadband Signal from your ISP.

Under normal operation you should see the following screen click show statistics, this line is connected at 3.3MB

858836f.jpg

on Feb 08, 2010 | Linksys Wireless-G Broadband Router

1 Answer

I have problem in the bt incoming socket in my house. it seems to be between the bt test socket and the customer outlet can you supply info on this wired connection super hub works on test socket but


Modern wiring, if you have broadband, only uses two wires.

They consist of the A leg and the B leg. The A leg is connected to connexion 2; the B leg to connexion 5.

Other connexions are concerned with earth (usually for party lines) and ringing (for telephones not on an ADSL line--telephones on ADSL get their ringing current derived from the flter). These other two wires should now be disconnected as they can cause noise.

The wires are in pairs, the blue on white has a pair, which has a little white on blue; the orange on white's pair is white on orange.

It sounds as though the blue pair are the A and B leg, and should be connected to 2 and 5.

Check on another telephone socket (it should be wired exactly the same).

Feb 05, 2015 | Lands Phones

1 Answer

When callers ring our number they are unable to make a connection. Sometimes the phone will ring once and then disconnect


On our side of the pond, this often means there is water in the line somewhere. High dampness coupled with insulation that has degraded can cause low resistance paths. This usually doesn't cause any problem when you place a call, although it can sometimes cause crackling or other noise. But when someone rings your line, a high voltage is sent to operate the ringer. The low resistance then makes the telephone equipment think you've answered, but since your phone is still hung up it then disconnects the call. Sometimes the phone may not even ring, sometimes it gives a little peep or even a whole ring.

This problem may be due to damage to a telephone jack in your home. I've seen it caused by water when someone was cleaning the floor, and also when a jack near a window was soaked during a storm. The trouble may also be in the outside wiring, which should make it the responsibility of BT to repair. It's also possible, although rare, for a dodgy phone to cause this if there's a problem in its ringer circuit.

Hope this gives you some help in locating the cause and fixing it. Thanks for using Fixya!

Nov 21, 2010 | British Telecom Lands Phones

1 Answer

I use AOL as my ISP, with British Telecom supplying my telephone line rental. On Friday 2nd my internet connection kept dropping out, and then eventually stopped connecting altogether. My original router...


If BT tested the phone line is OK but did AOL test the connection to the Netgear router and get the IP address of your Netgear router.
The phone connection is OK but the ADSL connection from the telephone exchange may not be working, that is why you are not getting an ADSL light.

Jul 12, 2010 | NetGear DG834 Router

1 Answer

There is a fault in-house with my BT Inspiration Telephone system


Well BT is very simple it is just a pair of wires that all connections are in parallel, so what you need to do is check between BT jacks, look for disconnection &, shorts. use Cut and test method, IE: Go to each, BT, cut off any Going away, cables, temporarily, and test that line, if Ok, then connect up the Going Away cable and test again, go to next BT and do the same until you find your fault. ALL connections are on 2 & 5 in the BT jack. With the faulty section simply replace with any lightweight 2 corr cable and terminate on 2 % 5 in the BT jack,

May 19, 2010 | Inspiration 7.6 for PC, Mac

1 Answer

Problem faxing-error message


Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

May 29, 2009 | HP Office Equipment & Supplies

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