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Sounds like the pump needs priming. There must be a plug on top of pump. Remove this and fill the pump with water to top. Replace cap an turn on. If keeps loosing prime, you either have a fauly nrv, non return valve not opening or you dont have one at all. Essential bit of kit.
Hi just read your posting.1st try turning the hot water tap off and see if the water continues to come into the tub.If the water continues to come into the tub then turn the cold tap off.If the water stops coming into the tub after the hot water tap is turned off then you need a hot water valve.If the water stops after the cold tap is turned off then the cold water valve is still faulty.Please reply on how you got on and I will help you further.Looking forward to your reply.
if your on a private well, it sounds as though your loosing enough water pressure to shut the heater off,.(which is right before the water pump comes on),....tankless heaters turn on by sensing water flow, and of course off when flo stops,......water pressure tanks often need to be re-charged with air for pressure to stay even,....does your water pressure fluctuate?
your pipes are clogged, what if you were to not turn on the cold and turn on the hot does any water come out at all, with just the hot side turned on,, if not there could be a valve that has been turned off, or the pipes are clogged
you might have a clog, or maybe you didnt turn the water on. turn off the water and disconnect the hose get a bucket and turn the water on a little bit if watter comes out try inspecting the water hose in the washing machine and see if something is clogging it