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Happened to me. My solution was to fully charge, then hold down power button for like one minute or more continuously. It causes some kind of restart. Last resource, Press Vol Down and hold, then depress power button and hold. This causes it to go back to reset mode. Good Luck.
There should be a tiny reset button or pinhole (use a straightened out paper clip). If reset button/hole itself does not work, try pressing it while holding down the power button at same time. Otherwise, it sounds like you have a battery/charging issue (try another charger cord if available).
try holding power button in for about 15 seconds or untill you hear the crackel sound that means is totally shut down. then try to turn it back on. grandson just had this problem. he had put it in sleep mode by not turning it all the way off.