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There are a couple things that could cause that. Does it still have sound? If you can hear the sound continue, it is likely caused by either damage underneath the screen, moisture inside it, heat/sun damage, etc.
I would recommend calling RCA support at (800) 252- 6123 so they can suggest some troubleshooting steps you can take. If it is still under warranty and you're unable to get it working then you can send it back and get a replacement
Take a look at replacing the touch screen. I did this on my smartphone. Bought my replacement screen from www.repairsuniverse.com - they had a guide on how to fix my model. was simple and saved me over 200 bucks