Question about Sentry Safe SentrySafe Safe. Fire Safe 1.2 cu. ft. Combination with Key Lock Safe SFW123DTB

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SFW123DTB I use key and won't unlock

Have never used combination only key and now it will not open

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Posted on Dec 28, 2014

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As I understand it, you can use the key OR the combination. So put the key in and turn it, open the safe.

you could also try this for a bit of fun.
https://www.youtube.com/watch?v=hcYB9ceiAiY

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Instructions:
Opening the key storage
compartment door
1. Open shutter door to reveal the dials
and the release button
2. Rotate dials to the current combination
(if the lock is new, the combination is set
at the factory to 0-0-0-0)
3. Press down on the release button
to open the door
4. Pull the door fully open
5. Add or remove keys
6. Close compartment door
7. Scramble the combination dials to lock
the door and conceal your combination (A)
8. Close the shutter door (B)
To set a new combination:
The initial combination is set at the
factory to 0-0-0-0
1. Open the compartment door
(see instructions above)
2. Push the reset lever left and down.
The lever remains in this position
3. Rotate dials to your desired combination
4. Push the reset lever, up and right, back
to the original position
5. Close the key storage compartment door
6. Scramble the combination dials to lock
the door and conceal your combination (A)
7. Close the shutter door (B)
To hang shackle model
1. Open the compartment door
(see instructions above)
2. Push the shackle release lever to the left
to open shackle
3. Pull the shackle up and out of the lock
4. Place shackle around door knob or other object
5. Close shackle to lock
6. Close the compartment door
7. Scramble the combination dials to lock
the door and conceal your combination (A)
8. Close the shutter door (B)
Reminder:
(A) The release button will open the lock
until you scramble the dials
(B) Keep the shutter door closed to increase
weather resistance and to conceal the
dials from view

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u can request a lost combo from the sentrysafe.com u gotta get a it noteiatized and send it in to them the details are listed on the webpage i hope this helps u

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