Question about Neff W4380X1 Front Load Washer

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Detergent & Conditioner Drawer

We have a Neff W4380X1 Front Loading Washing Machine with a slight problem. We have had the wahing machine approximately 3 years but this problem has only been aparant during the last 8 months.

The problem is that when the machine has finished the wash cycle water collects in the conditioner drawer and does not drain away. The drawer has to be removed prior to starting the next wash cycle before more conditioner can be added.

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Re: Detergent & Conditioner Drawer

Perhaps it needs to be thoroughly cleaned out first - sometimes the gloopy mess collects and blocks the outlet hole.

Posted on Feb 10, 2008

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My neff washing machine is leaking from the dispenser. How can I stop it?

Hi from retired Englishman in SW France,

I suspect that it is the conditioner/softener tray which is causing water to overflow from the drawer so it needs a thorough clean!
Here are my general guidance notes to assist ;-0)
Remove the complete drawer. To do this you will have to do one of the following-
  • push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catch underneath or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
I hope this is your problem and solution!
Good luck,
John C

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