Question about HP Photosmart C6180 All-In-One InkJet Printer

1 Answer

Ink system failure

Have installed new ink cartridges, used *#123 to reset hardware failure, still getting ink system failure message. Help.

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  • 8 more comments 
  • John
    John Mar 24, 2014

    "Ink System Failure Error 0xc18a0201"

  • JD Kiran Sagar
    JD Kiran Sagar Mar 24, 2014

    John, can u give me the numbers available on the cartridges

  • JD Kiran Sagar
    JD Kiran Sagar Mar 24, 2014

    i can give u some sort of instructions to fix this issue however we need to have cartridges numbers

  • John
    John Mar 24, 2014

    Sorry - I don't have a cartridge in front of me. All I know from memory is that the printer uses the HP 02 type ink cartridge.

  • John
    John Mar 24, 2014

    Where do I find the number(s) you need? Is each cartridge different?

  • John
    John Mar 25, 2014

    Black - 2016 02/15 C8721W

  • John
    John Mar 25, 2014

    Yellow - 2016 02/11 C8773W; Lt Cyan - 2016 01/28 C8774W; Cyan - 2016 02/06 C8771W; Lt Magneta - 2016 01/08 C8775W; Magneta - 2016 01/14 C8731W

  • John
    John Mar 26, 2014

    It worked! Thank you!

  • JD Kiran Sagar
    JD Kiran Sagar Mar 27, 2014

    grt John... continue printing.., please rate and dont forget

  • John
    John Mar 27, 2014

    JD - how do I rate your assistance? Nothing apparent on the Fixya page...

×

1 Answer

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  • Expert
  • 95 Answers

Plz provide the exact error message

Posted on Mar 24, 2014

Testimonial: "Ink System Failure Error 0xc18a0201"

  • 1 more comment 
  • JD Kiran Sagar
    JD Kiran Sagar Mar 24, 2014

    thank you. now can u plz provide me the numbers available on catridges alao.

  • JD Kiran Sagar
    JD Kiran Sagar Mar 26, 2014

    plz try th following instructions.... Press the Power buttonto turn on the product. With the product turned on , disconnect the power cord from the rear of the product. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product. If the product does not turn on by itself, press the Power button to turn it on. If the error message disappears, the issue is resolved.

  • JD Kiran Sagar
    JD Kiran Sagar Mar 26, 2014

    if the issue is not resolved try to reset the printer and the clean the printheads... if the issue is not resolved poz replace the printheads

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Posted on Jan 02, 2017

  • 84 Answers

SOURCE: Ink System Failure on a HP Photosmart C6280 All-in One

This is likely a cartridge problem except if the carriage is not moving at all. If you still have some of the used cartridges you can used them to trouble shoot by elimination ok. Or contact a nearby technician who has the cartriges to use them for trouble shooting. I strongly believe the one of the print carts is the culprit. Good luck

Posted on Jun 02, 2009

  • 1 Answer

SOURCE: Ink system failure

I had exactly the same problem with my HP 8230 and tried all the posted sugestions with negative results till I stumbled on this site site offering an update for a different problem but added " also clears many ink system failure messages " I downloaded and installed the update and the printer burst into life and now works perfectly, which proves mine was a software problem not a hardware one. give it a try you might get lucky.

http://www.birseyindir.net/driver/HP_Photosmart_8230__Print___12760.html
Alan

Posted on Jan 05, 2009

  • 1 Answer

SOURCE: low ink message

just ignore the message and print

if it doesn't print try to dip the lower part of cartridge in warm water, not hot, for five mins and dry it with tissue and try to print

Posted on Mar 06, 2009

  • 1 Answer

SOURCE: Ink System Failure Series C7280 Error 0xc18a0001

Reset the printer. Thanks.

Posted on Jun 14, 2009

aschauhan11
  • 58 Answers

SOURCE: ink failure system error

1. Turn the printer off for few minutes then turn it back on
2. Clean ink cartridge
3. Update drivers
4. If nothing works, repace the battery

Posted on Sep 07, 2009

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1 Answer

HP c6180 Won't print magenta dark or light


Regarding your question about the HP 02 Light Magenta/Dark Magenta printing issue (lack of print output), are you observing the error message(s): "R6025M, R6031M" and/or "INK SYSTEM HAS FAILED" with your HP Photosmart C6180 printer? Based on your problem description, this could be poor connectivity between the ink cartridge and the printer's PRINTHEAD or the PRINTHEAD has reached END-OF-LIFE. Unfortunately this particular printer writing system is now ~13 years old, and depending on your print volume, the PRINTHEAD may have suffered permanent electrical degradation*

Check chip condition, pictured here on our Inkjet411 support site (2nd picture circled in red): http://inkjet411.com/?page_id=1372

However to be sure, you may want to get a new HP 02 (OEM) ink cartridge to completely rule the refilled cartridge out of the equation as cause of failure. Otherwise, proceed to our suggested diagnostic steps below.

If one of the steps cannot be performed please go to the next one. If you do not have one of the buttons go to the next suggested solution.


Solution One

A. NON KEYPAD PRINTER MODELS: http://inkjet411.com/?page_id=2377
1. Get the unit into the "Support Menu" by following the steps below:

A. - Press and hold the "left arrow" key.
B. - Press the "Setup" key and release both keys.
Display should say "Enter Special Key Combo"
C. - Press and release the "OK" button.

Display should say "Support" and display the FW rev (something like R0616R)

2. Press and release the right arrow button until the display says "System Configuration Menu".

3. Press and release the "OK" button.

4. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",

5. Press and release the "OK" button.

6. Display should say "Hardware failure status: Clear. Press OK to clear".

7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

8. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

11. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

13. Retest the printer.


B. KEYPAD EQUIPPED PRINTER MODELS: http://inkjet411.com/?page_id=2391

Steps:
1. Unplug the printer and wait 30 seconds for power to discharge.
2. Plug in the printer.
3. Hold the CANCEL and OK buttons simultaneously, and keep them depressed while you hit the ON button. This resets the printer.
Then
1.
A. - Press and hold the "*" key.
B. - Press the "#" key and release both keys.
Display should say "Enter Special Key Combo"
C. - Press and release in sequence the "1", "2" and "3" buttons.

Screen should say "support" R0631M

2. Press and release the right arrow button until the display says "System Configuration Menu".

3. Press and release the "OK" button.

4. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",

5. Press and release the "OK" button.

6. Display should say "Hardware failure status: Clear. Press OK to clear".

7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

8. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears.

9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

11. Turn the unit on. The printer may display message "USE POWER BUTTON TO XXXXX" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

12. Retest the printer.


Solution Two

(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now


Solution Three

If both solutions ones and two fail it means your waste ink absorber is full and needs to be replaced. The absorber is a small sponge like pad inside the machine underneath the ink cartridge cradle. It sits underneath the cradle when the cradle is all the way to the right inside the machine. To fix this problem the pad needs to be replaced - see video: https://www.youtube.com/watch?v=km3szjM49ZQ


Solution Four

If all the other solutions fail it means the permanent PRINTHEAD inside the machine has likely failed; unfortunately the PRINTHEAD is not replaceable in this printer model*

*The HP 02 ink series printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 6 ink cartridges and then firing the ink droplets onto the paper) - the HP 02 PRINTHEAD typically has a maximum life of approximately 40,000 pages (~15,000 page average). Unfortunately, the permanent PRINTHEAD is not replaceable. http://inkjet411.com/?page_id=2054

---
CAUTION: Be advised, the use of HP 02 compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD damage due to incompatible ink formulations. We do NOT suggest refilling these types of ink cartridges.....refilling of HP 02 or HP 02XL original/genuine ink cartridges is only suggested!

HP 02/02XL Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=SGA692TUWTc
---

If, after performing the suggested procedures above, you still have not reached resolution please let us know. For any additional questions please contact us directly: Inkjet411help@gmail.com

If you need to purchase a new ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you
Inkjet411 Team Member

Aug 19, 2014 | Office Equipment & Supplies

1 Answer

Ink system failure. I replaced all the cartridges with the correct 920XL units and still I am getting this error message.


In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer ONLY WHEN PROMPTED, to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken. Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

Thank you for using FIxya

Sep 15, 2011 | HP Officejet 6500 Wireless All-in-One...

2 Answers

I am getting a error message saying the printer does not have enough ink to ensure printer health. The empty ink cartridge must be replaced to resume printing. I replaced the cartridges and it does not...


These printers have been known to have ink system failure errors. This message can also be caused by using compatible or re-manufactured cartridges. We believe the HP Live update software is also responsible for "dobbing" on you if you use any other brand.
A Fix for the ink system failure can be found below Not sure if it will help with your particular error but it wont hurt to try.
http://fix-your-printer.blogspot.com/2009/03/ink-system-failure-on-hp-photosmart.html
Good luck

Apr 14, 2011 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Failure to print from computer in colour


I have a similiar issue that just started happening recently - the printer shows FULL inks but the PC thinks it has empty inks. I tried the * #, 123 reset hardware failures, but that didnt help. Printer run self diagnostics says all is fine....

I am using USB connections - and this has been fine for years, until now. Maybe a microsoft patch issue?

Jul 03, 2010 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Ink system failure error telling me to refer to printer documentation error 0xc18a006


Hello,

The "Ink system failure" error is caused by air in the ink feed tubes, this happens if you use poorly filled cartridges or allow you cartridge to run all the way out. We have a step by step guide to purge the ink feed tubes posted on our web site at: http://www.ccl-la.com/blog/index.php/category/printer-repair/hp-printer-repair/ This should get your printer back going in about 10 minutes.

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

Jun 02, 2010 | HP Photosmart C6100 All-In-One Printer

1 Answer

Ink system has failed error Oxc 19a 0031


Hello,
Are you experiencing the ink system failure on your printer? The error is caused by air getting in the ink tubes feeding the system. This is normally cause by refilled cartridges but can be caused by any cartridge that goes very low on ink and then tries to reload ink. This reset procedure does have to be performed with a full cartridge installed. The following reset procedure will correct the issue by purging the ink tubes and flushing any air trapped in them.

Please perform the following steps in order:
1. Press and hold the “*” key.
2. Press the “#” key and release both keys.
3. Display should say “Enter Special Key Combo”
4. Press and release in sequence the “1”, “2” and “3” buttons.
5. Screen should say "support" R0631M"
6. Press and release the right arrow button until the display says “System Configuration Menu”.
7. Press and release the “OK” button.
8. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
9. Press and release the “OK” button.
10. Display should say “Hardware failure status: Clear. Press OK to clear”.
11. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
12. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
13. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
14. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
15. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
16. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

You should be back up and running.

I hope this helps, If so pleae rate our solution

Nov 26, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

To my disappointment I called Hp and spoke with their technicians for the second time regarding Ink System failure 0xc18a0001? I reset the IDS by pushing the * and # key then hit 123 and I got the message...


Hi ok try I found this I know your error not in here but it may work for It worth a try nothing to lose and it may work. I know your error code is not in this but it some times it clean the error with this type of error number you can gave it a go try not harm it Error code: 0xc18a0201, 0xc18a0206, 0xc18a0306, 0xc18a030a, 0xd0620130, 0x887dd03a, 0xd05d010d, 0xf0af8004, 0xc19ac3ff, 0xc18a050...

Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Oct 10, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Ink system failure


Hello,

The problem you have is caused by air in the ink feed tubes. We have a step by step reset posted on our web site at:

www.ccl-la.com/hp.htm

This should get you up and going.
I hope this helps, if so please rate my solution.

Buddy
Corporate Computer
www.ccl-la.com

Jul 17, 2009 | HP Photosmart C7280 Printer

4 Answers

HP Photosmart C8180 - Ink System Failure - Oxc18a0101


i had exactly this error message. Rang HP. They said it was a hardware failure, they couldn't fix over phone, would cost 2x cost of new printer to fix, but they offered me 20% discount on new printer if ordered over the phone.

But with some fiddling, problem now resolved. Here's what I did:

- press Red Eye Removal and Print Photos button together
- goes to Mfg Commands -> Enter Special Keys Combo. Press OK
- uaiux Support page (some code) -> click right arrow key until you get to System Configuration Menu - click oK
- should say hardware failure status - click OK
- says hardware failure status: Clear. Press OK to clear
- I clicked OK on this and system reset itself and problem was solved

Jun 24, 2009 | HP Photosmart C8180 InkJet Printer

3 Answers

Ink system failure


  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.

Dec 11, 2008 | HP Photosmart 8250 InkJet Printer

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