Question about Brother MFC 7420 All-In-One Laser Printer

2 Answers

Model MFC-7420 Scanner problem

I am having a problem with the scanner. The error message says that I dont have an OCR program installed. I have word perfect installed on the PC with the Windows XP operationg system. What do I need to do to make the scanner work and allow me to scan documents into the PC and make changes to the document?

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  • 2 more comments 
  • TimPro Apr 22, 2008

    I have a desktop in the office and can scan on that. But I mostly use my laptop which is wi fi in the office. Although I can print from my laptop I am unable to scan? Can you help?

  • yakub1981 May 12, 2008

    Control Center 2.0

    MFC-7420 usb cannot be found

    Please make sure your device is ON and interface cable is properly connected to your computer.


  • Sonjana Jun 08, 2008

    Initially OCR did not launce. Reinstalled the software from the internet - did steps 100% but now get message OCR is not installed. Went to systems -dxata execution ptevention tab and ensures controlcentre2.0 main program was mared - but still did not help. Having the same problem with my 9180 MFC, have not taken any steps to fx it yet.

  • Anonymous Sep 10, 2008

    want me to install software for ocr files



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Posted on Oct 16, 2008

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  • Brother Master
  • 1,113 Answers

OCR program, a program that reconises what characters you have scanned from a original... I do beleive that the brother software package that comes with these printers has one included, go to brother web site and download full driver and software package for your machine

The ocr program that comes with your machine is called



link to brother site download US

Posted on Oct 31, 2007

  • 1 more comment 
  • Soulvisitor
    Soulvisitor Oct 31, 2007

    You need to install scanner software as well as print drivers, wordperfect or XP have Ocr software but your printer does it is called control certer, you need to download and install it and set it up to use wordperfect as wordprocesser, it wont happen by itself.

    Your not being helpfull in solving your own problem, maybe I should charge you like I do at work so you appriciate the info supplied. p.s. I'm a Brother Warranty repair agent

  • Soulvisitor
    Soulvisitor Nov 01, 2007

    When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?


    link to fix if software is installed


  • Soulvisitor
    Soulvisitor Nov 01, 2007

    Here is a link that tells us that your model comes with OCR software, looks like it is called paper port



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