Question about Brother MFC 7420 All-In-One Laser Printer

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Model MFC-7420 Scanner problem

I am having a problem with the scanner. The error message says that I dont have an OCR program installed. I have word perfect installed on the PC with the Windows XP operationg system. What do I need to do to make the scanner work and allow me to scan documents into the PC and make changes to the document?

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Re: Model MFC-7420 Scanner problem - Brother MFC 7420 All-In-One Laser Printer Printers & Copiers


Posted on Oct 16, 2008

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Re: Model MFC-7420 Scanner problem

OCR program, a program that reconises what characters you have scanned from a original... I do beleive that the brother software package that comes with these printers has one included, go to brother web site and download full driver and software package for your machine

The ocr program that comes with your machine is called



link to brother site download US

Posted on Oct 31, 2007

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I get a SCANNER LOCKED error message on my brother MFC-7420. The manual says to turn the unit off and back on but that does not clear the error. I can use it as a printer but cannot scan or copy. There...

leave it on for a couple minutes and turn it off for a couple minutes, and try again, if still does it, you are having a problem with the scanner not properly going to home position. it will need to be repaired.

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You just didn't set up the scanner function, please reinstall the software and restart before you use the scanner.

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Hi there,
  • Unplug the Scanner cable from the computer.
  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the Scanner.
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Hope this help. Please Rate My Response! Thanks! 

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I presume the print and fax parts work. Can you make a copy? Have you checked the driver software? The CD that came with the equipment usually installs the scanner software as well. try reinstalling the software and see if it works.

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