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1) pull what you can of the jammed paper out. Make sure the shredder is unplugged whenever trying to work on or in the unit.
2) Then liberally soak the remaining jam with shredder oil and let it sit for 15-20minutes.
3) Try to pull out what you can again. Use tweezers or pliers if available.
4) Then first start the shredder in reverse and then alternate for a few seconds between forward and reverse.
5) If it is still jammed repeat all of the steps as necessary.
You may have paper stuck in the blades and its jamming.try forward and reverse to free it up or you may have the head unit on the can faced the wrong way. Pull it out and turn head around and than try. I know on some shredders if the head unit does not fit on the right way it wount push down the safety switch and it wount run.
Unplug it and check to see if theree is any paper caught in the Start switch. Turn it Off, plug it back in and start in the Reverse mode. Then turn it Off and set the swich for On - shread.
If that doesn't work unplug it and find the start switch trip wire, Toggle it a few times with something thin - don't push too hard. You can also spray the switch the canned air used to clean keyboards. Plug it back n, start it in reverse then move it to shread.
In the middle of feed opening there is a sensor which in your case will be stuck. Try clear it using tweezers. Failing that soak the blockage up excessively with WD-40 as it will loosen and soften stuck paper leave it for 10-15 minutes, repeat 2-3 times. Then power on the unit and it should be good as new!
Shredders have to be cleaned periodically to remove bits of paper that may be blocking the sensor that detects when paper has been inserted. If you turn the shredder mechanism upside down, you can see the bits of paper and, with power off, you can pick them out. I find tweezers are a useful tool for this
It sounds like a piece of paper is blocking one of the two photo cells that detected when a piece of paper (or a CD / DVD) has been inserted for shredding. The (six) screws that secure the top are accessible from the bottom of the shredder unit after it is removed from the paper bin. Be careful: There are three different sets of wires connecting the top control plate to the bottom motor and cutter assemblies. It is not too difficult to get inside the shredder "head" if neccessary.
Try reverse, forward, reverse a few times. If thet doesn't work, unplug it, turn the shredding unit off and pick out whatever paper you can see, both top and bottom. Watch your fingers, the cutters are sharp.
This is an issue with the paper feed sensor which may be a electronic eye or a mechanical switch if it is mecanical you may just have to jiggle the switch a few times, occasionally paper may get stuck behind it not letting it activate. If it is electronic you have bad sensors or bad pc board and you'll have to contact the manufacturer for further info.