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If your service was cancelled, and you paid the bill afterwards, it usually takes up to 24 hrs before you get "connected" again.
If it is more than 24 hrs since you paid your bill, contact your service provider.
Hopefully, you already found this answer elsewhere, but just in case you're still wondering:
Customer should be the owner or member. Then, if you've made the payment "billable" as indicated in your question, you can create an invoice to that customer and use the "Add Time/Cost" function to add the billable expense.