Question about HEWLETT-PACKARD Envy 5530 built-in WiFi HP Thermal Inkjet eAll-in-One Color Printer

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Scans document but will not print

Changed black ink cartridge as usual, printed alignment page although it looks different than usual with red arrows, exclamation mark, it will not detect alignment page and is in default mode, will scan but not print in black or colour

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  • Bonnie Hughes
    Bonnie Hughes Mar 22, 2014

    Both cartridges are full but will not print any text

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  • 10 Answers

If you haven't tried this yet..on your print page there's a task bar that prompts you to choose your printer..make sure you choose the printer your using and then simply click PRINT..

Posted on Apr 20, 2014

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SOURCE: HP Officejet 4500 Printer Its a

Your printer has a warranty, use it, don't void it.

Posted on Dec 29, 2010

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Black cartridge problem device documentation. HP Officejet 4500


This type of HP 901 ink cartridge error ("Refer to Device Documentation", etc.) condition is likely an internal micro-electronic failure inside the HP 901 (or 901XL) black ink cartridge. These failures typically occur due to natural degradation of internal micro-electronics over time and can occur with brand new ink cartridges.

To confirm root cause and check the internal electrical condition of both black and color ink cartridges, please execute the 'Tap 41' cartridge's electrical diagnostic test below (refer to procedure B).

CAUTION: Be advised, the use of remanufactured ink cartridges is considered somewhat unreliable since the cartridges are already on their 3rd life when purchased new (off the internet or at select retailer stores). As well, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors.

NOTE 1: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.

DIAGNOSTIC CHECKS:

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to 2nd video procedure at the following link on how to activate and read the service test: http://inkjet411.com/?page_id=620

a. Load Letter/A4-size paper into paper feed tray.
b. If any lights are blinking, first press Cancel to attempt to clear.
c. Press the * and # keys simultaneously.
d. Enter 124 at keypad. The 'Underware' menu should be displayed.
e. Use the arrow keys to navigate to the System Menu. Select Ok.
f. Use the arrow keys to navigate to the 'print-mech tap test'. Select Ok. Printer screen should display "code = 0".
g. Use the arrow keys to enter "code = 41" (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern prints.

--- Providing the HP 901 (or 901XL) color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health - the printer will attempt to print the diagnostic test print). A good HP 901 color cartridge should display 1248 good nozzles, while a good HP 901/901XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the diagnostic test print: http://inkjet411.com/?page_id=620

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

For more diagnostic tests and error bypass procedures, please visit the Inkjet411 support center: http://www.inkjet411.com

Hopefully this helps....

Sep 12, 2013 | HP Officejet 4500 All-in-One -...

1 Answer

The black ink has stopped printing. Put in two different new cartridges and that doesn't seem to be the problem. It was first noticed when photos were printing out funny even after changing the color...


Make sure you are inserting genuine Lexmark cartridges.
Try to clean the cartridge nozzles. Refer to the steps below:

Cleaning the Print Cartridge Nozzles:

1. Open the Lexmark Solution Center. Click Start > Programs or All Programs > Lexmark 1300 Series. Select Solution Center.


2. From the Maintenance tab, click Clean to fix horizontal streaks.

3. Click Print. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.

4. Print the document again to verify that print quality has improved.


Using the control panel

1. Press Menu.

2. Press the down arrow button until you highlight Clean Cartridge.

3. Press Select. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.

4. Print the document again to verify that print quality has improved.

Oct 13, 2011 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

My printer is telling me to "press enter to align the cartridge". i did that but, nothing is happening. HELP!


Solution There are several reasons why the HP All-in-One may fail to align the cartridges. The most common reason is an ink cartridge that has one of the following problems:
  • One of the ink cartridges is low or out of ink. Black and all three colors must be available.
  • The paper has already been printed on or is colored paper.
  • Protective tape on a new ink cartridge has not been removed.
  • Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
  • Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
  • The ink cartridge is defective.
Follow the steps below to resolve the problem Step one: Examine the paper the alignment page was printed on The alignment page must be printed on clean plain paper of either letter or A4-size and that has a brightness level (as printed on the paper package) of at least 85. Colored papers or paper that already has printing on it will cause the alignment to fail. Back to top Step two: Does the alignment page print correctly For the HP PSC 900 series, if the page ejects immediately or a Paper mismatch or Paper too narrow message is displayed, the 4 x 6 paper tray selector located on the paper output tray is pushed forward. Move the selector all the way toward the front of the product. Look at the alignment pages that the product printed. Compare the alignment page to those that are included in the "Examples of alignment pages" section in this document. If any of the colors or the black is missing from your alignment page, a cartridge-related problem exists. Click here for information about troubleshooting ink- and cartridge-related problems (buu02176) (in English). Back to top Step three: Perform an print cartridge cleaning procedure The product can perform an print cartridge cleaning procedure even after the alignment message has displayed. Follow these steps to perform an print cartridge cleaning procedure at the front panel:
  1. On the front panel, press the Menu or Setup button (depending on the model).
  2. Press the right arrow button (>) until Maintenance or Tools is displayed, and then press the OK or Enter button (depending on the model).
  3. The Clean Print Cartridges message should display on the front panel. Press Enter or OK to begin the cartridge cleaning process.
A page will be printed during the cleaning process with all of the colors on it. If any of the colors (including black) are missing, faded, or streaked on the alignment page, there is a ink cartridge problem. Back to top Step four: Try to align the page again HP products have two methods for aligning the ink cartridges, fully-automatic and semi-automatic. The steps are different for each type. Refer to the information below to determine which alignment method your product uses. Automatic cartridge alignment Perform the following steps to align the ink cartridges:
  1. Disconnect the power cord from the unit, wait five seconds, and then plug it back in. This will reinitialize the unit.
  2. Print another alignment test page. If the Press Enter to align message is not currently on the front panel display, complete the following steps to print an alignment page:
    1. Press Setup or Menu on the front panel (depending on the model).
    2. Press the right arrow button (>) until Maintenance or Tools is displayed, and then press Enter or OK (depending on the model).
    3. Press the right arrow button (>) until Align Print Cartridges is displayed, and then press Enter or OK (depending on the model).
  3. To determine if the automatic alignment is functioning correctly, look into the output tray as the alignment page is printing; a blue light should be visible periodically on the page as the cartridges move back and forth. If this light is not visible, the product will not be able to align the cartridges and will require service. Service the product.
  4. If the blue light is visible and the alignment pages are printing correctly, but the alignment pages still fails, there still may be a hardware problem with the unit.

Aug 11, 2011 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

How let Lexmark S305 only use black cartridge to print black. Now the color cartridges getting empty by only printing black, and with "only use black ink" selected. (Besides that, the cartridge...


Please follow the steps below on how to print using black ink only on your Lexmark S305 printer:
For Windows:
  1. With your document/file open, click File.
  2. Click Print.
  3. Click Printing Preferences/ Properties.
  4. In the Lexmark S300 Series Printing Preferences window, select print using black ink only.
  5. Click OK to save the settings.
  6. Click Ok again to print your file.

For Mac operating system:
  1. With your document/file open, click File.
  2. Click Print.
  3. Expand the arrow pointing down beside printer name if you're not able to see other options for printing. Look for Quality and Media in a drop down box and select print in black and white.

If you wish to set this as your default print setting, please follow steps below:
For Windows:
  1. Go to Control Panel.
  2. Open Printers and Faxes.
  3. Right-click on Lexmark S300 Series print object and click on Properties.
  4. In the Lexmark S300 Series Properties window, go to Advanced tab. Click on Printing Defaults.
  5. Under Ink Use, select Print using black ink only. Click OK.
  6. Click OK button in the Lexmark S300 Series Properties window to save the changes.
Your printer will print in black only the next time you send a print job to the printer.

For Mac:
  1. With the file (you wish to print) open, click File.
  2. Click Print.
  3. Expand the arrow pointing down beside printer name if you're not able to see other options for printing. Look for Quality and Media in a drop down box and select print in black and white.
  4. Save this as your default print setting. Click Presets option and choose Save as. You can personalize the name for this default print setting (e.g. Black and White Draft or My Setting).

Select this Preset name every time you print your files/documents.
Note: The 100 standard cartridges yield around 175 ISO Pages. You can also save on ink and stretch your ink investment if you use only 100XL high yield cartridges. These contain almost 3x as much ink as a standard cartridge for a small increment in price.

Aug 07, 2011 | Lexmark S305 IMPACT LEXS All-In-One...

1 Answer

New black cartridge horz lines cleaned head &cartridge roller ; bought new cartridge still lines


Try to clean the print cartridge nozzles:
  1. On the printer control panel, press Menu.
  2. Press the down arrow button until you highlight Clean Cartridge. Press Select. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.
  3. Print the document again to verify that print quality has improved.
  4. If print quality has not improved, try cleaning the print cartridge nozzles up to two more times.
You can also try to align the cartridges:
  1. On the printer operator panel, press Menu.
  2. Press the down arrow button until you highlight Align Cartridge. Press Select.

Jul 28, 2011 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

I have two cartridges in my 5610 a #22 color and a #27 black. I received a low ink message, but didnt know which one was low. I noticed that the most recent Word document looked fuzzy so I replaced the...


Hi

You can bypass the alignment on 5610 by pressing ok to start alignment
and then cancel
after that check by printing a document if your cartridges work fine if not
you can refill them with this easy and cheaper method

Jan 19, 2011 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Black ink won't print


check printer preferences and settings.

May 31, 2009 | HP PSC 1350v All-In-One InkJet Printer

1 Answer

Black printing morphs into red after black ink cartridge installation


Your printer creates it's black by using ALL the colours together. This effectively gives a very dark purple rather than black.

It sounds like you have a colour cart that is drying up or may be struggling to get enough air into the cartridge. Make sure you have removed any tape over the vent holes if you are using compatible inks. If not then try running a couple cleaning cycles via the button panel/driver.

If you alter the settings in the driver by going into START - PRINTERS AND FAXES and then right click on your 2610 and select PROPERTIES - the changes you make in here will be set as the default settings for each print job.

Oct 17, 2007 | HP Photosmart 2610 All-In-One InkJet...

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