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Tomtom go via 180 won't load

I have a TomTom Go Via 180 gps. I can't get the program to load after uninstalling Trend and trying to install then reinstall Trend. When trying to download the program, I enter my details ie email and password but all I get is a spinning wheel which denotes the program is trying to open. I have been onto Trend Micro, and sent numerous emails to TomTom support but cannot seem to get any solutions. Has anyone had a similar problem. I am running W7 professional with everything in my computer running as it should. This problem has only started approx 4 weeks ago as I was able to download the problem successfully prior these 4 weeks. Thank you in anticipation for any solutions. JamesRT

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With the Tom Tom disconnected..... Try completely uninstalling the Tom Tom software, run something like CCleaner to clear out all OLD registry keys associated with the device clear all temp files then go to Start>RT Click on Computer>Manage>Device Manager find and uninstall the device there as well. Restart your meachine then reinstall with the device DISCONNECTED until you are advised to attach it.

Any map updates that you lose in this process should be recoverable by simply calling Tom Tom or just downloading them from their website.

GOOD LUCK!

Posted on Jun 10, 2014

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Posted on Mar 18, 2009

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