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Error code ''C1'' keep s coming up, right after pressing COPY. The drum is good and it seems the toner bottle is full. It will NOT operate. any ideas? Thanks, CARL

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C1 is a paper misfeed. Not being picked up out of the tray. First try cleaning the feed tires with some soapy cleaner then alcohol. Most likely they need replaced, or a clutch is slipping badly.

Posted on Jun 15, 2009


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Error code E000013-0001

getfile.asp?rid=1258 February 2, 2005 getfile.asp?rid=3215 Product : imageRUNNER C5800 / C6800 Title : E013 code and Waste Toner Full message Question :
The copier shows an E013-0001 and "Waste Toner Full" message. The Waste Toner Bottle has been emptied and SW1 is operating properly but the code and the message are still appearing on the display.

Answer :
The counter for the Waste Toner Bottle needs to be reset back to zero in Service Mode.
Enter Service Mode level 1 by pressing * 2 8 *, select Copier > Counters > MISC, then highlight WST-TNR, press Clear - the counter will zero out.
Power off the copier, turn the copier back on, the Waste Toner Full message on the display should clear out.
Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

Dec 22, 2010 | Canon imageRUNNER C6800 Copier

1 Answer

(6981A002AA) for imagerunner 2200, 2800, 3300 Print Server: I have also facing the same problem of Error code ...

So, you need to do next:

Because of statics and plastic bottle, the toner is collected on bottle neck, where is two circles. Even if bottle isnt full but the neck of bottle is dirty the error will occure.
Clean the neck with dry cloath, and then with some antistatic detergent, this will take care of the bottle.

But more permanent solution is to disconnect the waste toner sensor. You will see it above the waste toner bottle.Its a white connector with wires. Pull it out.
But then you need to take a very good care of amount of waste toner in bottle, because if it gets too full it could broke the waste toner gears. So that means that you must every time when you replace the drum, empty the bottle too.

May 17, 2010 | Canon (6981A002AA) for imagerunner 2200,...

2 Answers

Canon 2200 error code 000019-0000

This error code means that the waste toner bottle is full. Most likely it is not full, the waste toner bottle neck gets some waste toner on it and it blocks the sensor.... It is a bad design by Canon. The waste toner bottle is on the Left side of the copier, toward the rear of the copier. The cover is held in by one screw, the cover comes off and the Waste Toner Bottle is inside. Turn the copier OFF by the Main Power Switch on the Right side of the copier. Carefully, dump the waste toner out in a plastic bag. Hopefully, without any holes in it. Wipe OFF all the toner OFF the neck of the bottle. You will see what looks like a DOT on each side of the neck.Make sure the inside and out side is clean. Reinstall the bottle and cover and then turn the Main power ON and the Code should be gone. Good Luck....

Mar 29, 2009 | Canon imageRUNNER 2200

4 Answers

Used Toner Bottle Full Ricoh Aficio 1035P

The used toner bottle is not actually a bottle at all. Not sure what you emptied, but it sounds like the actual toner bottle itself. The waste toner is contained with in the transfer belt unit. When you open the right side cover, this is the unit that is attached to the door. It is a brown belt that provides transfer of the image to the drum and separates the paper from the drum. Remove this unit by locating the release levers on either side of the transfer unit (push both of them towards the machine). After removing, you will need to actually take the belt unit off of the transfer unit. To do this, remove the two tension springs on either side, and then take a small flat bladed scredriver and release the clips that hold it down (you will see when you get started). Once you get it off, you will see the long blade that actually scrapes the toner off the belt. Dump the waste toner out this end. You will need to shake it pretty hard. A better (and cleaner) option is to vaccum it out using the crevace tool on you vac. Just make sure you completely empty it. everything in reverse.

Hope this helps,

Oct 07, 2008 | Ricoh Aficio 1035 Copier

1 Answer

Where is the waste toner cartridge for a imageRunner 6570

Hello eyoung042,
Let's use standing at the front of the copier as if you were making a copy as a reference. The waste toner bottle at the right rear bottom corner. I'm just guessing the dimensions on the panel that covers it, but I'm thinking 5" x 18"......and is held in place by 2 srcews. Remove that cover and you will see the rather ample waste toner bottle. This machine and its brethren in the newer mid volume machines use an arbitrary value of 250K copies as a signal to show the waste toner almost full message in the display. This is the only criterai used is the meter. I have yet to see a machine where the waste toner bottle was past half full at 250k. But since the copier is using the meter to determine when the bottle needs to emptied, it also means that if you dont reset the counter for the waste toner bottle you will get an E-19 (waste toner bottle full error) even if it is not even close to being full. If you are familliar with sevice mode you can reset the counter, and MUST do so whether you empty the bottle or not in order to make the machine happy again. Press additional functions, then the 2 and 8 together, then additional functions. Press the"copier" block. Then the top right tab on the screen that says "counter" press it. Then press "misc", then press "WASTE TNR". You will notice a counter to the right of this item which reflects the last time the waste toner bottle had been "attended" to.Once you have selected "WASTE-TNR" and it is highlit press the number 0 on the 9 keypad. Then press the "ok" tab at the lower right corner of the display. You should see the counter reset , and now everone can smile. Press reset till you return to the main screen and make another 250,000 copies. Have a good day! ............SPINAL.............

Jul 03, 2008 | Canon IMAGERUNNER 6570 Copier

1 Answer


Hello oppsum,
This code means that the waste toner bottle is full and needs to be emptied or replaced. Chances are you don't have a spare waste toner bottle around so emptying it would be a perfectly fine remedy. Just to give you the nifty little details,in a perfect world, when you request a copy the copier does its thing to reproduce the image you wish to make and all the toner required to make that image would be transfered to the paper and everyone is happy. The truth is that no matter how efficient the copier might be, aprroximately 4 to 9% of the image/toner cannot be transferred to the paper and therefore must be cleaned away to prepare for the next image to be clean and free from any previous residual image. This "waste toner" is removed and deposited into a waste toner bottle. In your particular model of Canon copier thewaste toner bottle rests on a platform which has a spring underneath. As the bottle fills it of course weighs more and cause the platform to compress the spring (like a bedspring) and eventually it sags due to weight low enough to trip a sensor that tells the copier to give the error you have which means the bottle is full. Now lets fix it ! :-) It is easy if I can properly convey the procedure. Using the front of the machine as a reference, the panel you need to remove is on the left side of the copier, bottom rear. There is one screw to remove for this panel. Remove the screw,and remove the panel. Buy memory I would say the panel is about 3 inches wide and not quite a foot tall. After the panel is removed you will see what lloks like a funky looking narrow bottle that is like a pitcher. It contains the waste toner. Slide the bottle out carefully unless you like toner everywhere, and emty it into a trashbag. I suggest aquiring a fresh trashbag that you can lower the bottle into and carefully empty the contents.Tie a knot in the bag and then let your concience be your guide as to how and where you dispose of it. Next take a cloth and wipe the top neck of the bottle clean since the copier uses a beam of infra red light to shine thru the bottle to tell if its full. If the neck is clouded the copier will assume the bottle is still full. Replace everything. Now we enter service mode to reset the code. Stand at the operator control panel and then press the "additional functions" button which is between the display and the 9 key pad, then press the numbers 2&8 at the same time then back to additional functions. The is a fluid 3 step prosess. Again......additional functions,then2and 8 , then additional functions. This will bring up a new screen. Pres the "copier " tab. New screen again.You will see alot of stuff now but focus on the tabs across the top. Press function.More **** shows up. Press "clear". More stuff shows up. Press "err".Once it is highlighted press the "ok" button in the lower right hand corner. Now unplug the machine.Wait a few seconds and then plug it back in. You are now officailly fixed. Please take the time to acknowledge the fact I helped you at the "FIXYA" website. Take care and good luck.

May 02, 2008 | Canon imageRUNNER 2200

9 Answers

Canon Image Runner 3570 Error Code Display E000019-0000 Copier ask me to shutdown machine and restart but error code display E000019-0000.What is this ?

Canon Image Runner 3570 Error Code Display E000024-0001
Copier ask me to shutdown machine.Its going read for funtion  and after print 0ne copy,its repet error code display E000024-0001.What is this ?

Jan 22, 2008 | Canon (6981A002AA) for imagerunner 2200,...

4 Answers

C-7 980 error code

That code indicates that there is a problem with the waste toner bottle either being too full, which means that it must be either emptied or replaced, or that the sensor that senses the amount of toner is defective. You should have got an E-31 code in conjunction the C-7 980. the only thing that you can do is change the waste toner bottle, after that you're going to have to get technical help in person. Sorry. Let me know if this helps.


Oct 11, 2007 | Office Equipment & Supplies

1 Answer

Lanier Copy Machine 3635

Is this a small table top model? They usually do not have a waste bottle. The waste toner accumulates is the drum housing Where hopefully the change drum warning will come on before the waste toner fills up and causes poor copies. I have taken the drum asm apart and vacuumed the toner out.

Aug 03, 2007 | Copystar (023-JF503) Fax

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