Question about Washing Machines

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Frigidaire Front Load, 5 Cycle Heavy Duty A full load of laundry, but not stuffed... The washer shut off mid-cycle and won't start up again in any position of the dial. When the knob is pulled out in any position to engage the machine a light comes on with "door locked"... and indeed the door is locked... I've never had any problems with this machine before....

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  • stevegilman Jun 14, 2009

    Frigidaire Front Load, 5 Cycle Heavy Duty A full load of laundry, but not stuffed... The washer shut off mid-cycle and won't start up again in any position of the dial and a light comes on with "door locked"... I've never had any problems with this machine before....

  • stevegilman Jun 14, 2009

    ...was able to get it to start at the top of the dial... all it did to mid-dial where the trouble happened (machine stopped/got stuck) was cycle gently back and forth. Moved it manually a little further and the 2nd rinse came on -- followed by the high speed spin (SO IT WASN'T THE 1ST SOLUTION) and it looks not to be the 2nd solution either...

  • stevegilman Jun 16, 2009

    Yes, the other "solutions" were way too simplistic...

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Hi

Please turn off your washer and unplug it from the power socket for 30minutes. After this check if the error is still there. If the error comes again then to remove the error you’ll need to enter the diagnostic mode—

The diagnostic test is performed by using the Program Knob. To START THE TEST:
On non-digital display models, turn the Program Knob to start position, Drain/Spin.
On digital display models, turn the Program Knob to start position, Touch Up. (NOTE: If the model has a timer dial that can be rotated 360 degree, turn the Program Knob to start position, Drain/Spin.

Press Pause Cancel to turn off LEDs.
Within 5 seconds, press and hold the Option and Pause Cancel buttons until LEDs start sequentially chasing, then release buttons.
1. All the LEDs will sequentially light. Pressing a button below a light cluster will light all the LEDs in that cluster at one time to confirm functionality.
2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water should enter through the detergent compartment.
3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water should enter through the bleach compartment.
4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and cold water should enter through the softener compartment.
5. Turn the program knob (4) clicks from the start position. The door lock solenoid will activate.
6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door can be opened.
7. Turn the program knob (6) clicks from the start position. The washer will fill and tumble.
8. Turn the program knob (7) clicks from the start position. The washer will fill and spin (leakage test).
9. Turn the program knob (8) clicks from the start position. The drain pump and door lock solenoid will activate and the washer will operate in high spin. SAFETY WARNING: If power is removed during this test, the door can be opened. To prevent injury, DO NOT put your hands inside when the tub is rotating.
10. Turn the program knob (9) clicks from the start position. The control will signal the last error code.

Exiting Diagnostic Mode
There are two options for exiting the Diagnostic Test mode and returning the washer to normal operation:
a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR
b) Turn the program knob clockwise 2 or 3 clicks after the Start Position. Press Options and Pause Cancel buttons together for a few seconds until wash cycle LEDs appear. If a situation arises where you cannot exit the Diagnostic mode as described above and the bank of 5 LED�s on the right end remain ON regardless of Program Knob position, a combination of pushed buttons may have caused the control to enter a special factory test mode. Disconnect power to reset the control to return washer to normal operation is this occurs.

To clear latest stored error code:

  1. Place the control into Diagnostic test Mode.
  2. Turn the program knob clockwise 9 clicks from the Start Position. The control will signal the last error code.
  3. Press and hold the Options and Pause Cancel buttons for 3 seconds. The code will be cleared.
  4. Exit Diagnostic Mode to return the washer to normal operation.

Please do accept this solution and revert for further assistance.

Thanks
Rylee

Posted on Jun 14, 2009

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  • Master
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Your timer/controller board has failed.

To unlock manually - remove the bottom kickplate with 2 torx bits.

Reach up toward the locking mechanism - and locate a teardropped shaped tab.

Pull straight down.

If you use the "Continue With This Expert" option and reply with your exact make/model # I can assist you further with replacement parts & troubleshooting.

Thanks for using FixYa!!!

Posted on Jun 14, 2009

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  • 3,230 Answers

Hi there,

Drive motor
Many washing machines have multiple-speed drive motors. Though it's uncommon, the drive motor may work fine on one speed but not on another. If the drive motor has failed on one speed, you need to replace the entire motor.

Good Luck!!
Thanks

Posted on Jun 14, 2009

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Posted on Jan 02, 2017

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