Question about Acer Computers & Internet

1 Answer

Optical drive problem

Im asking this question for my friend who is unable to get online at this time. She has an Acer laptop with a 17'' screen. The optical drive does
not work when she trys to play a cd or dvd.
What would you suggest to fix this problem?

Thank you.

Posted by on

  • 3 more comments 
  • scorpio20067 Jun 14, 2009

    Also, the optical drive isnt even in the computers hardware. What if its been removed by
    accident?

  • scorpio20067 Jun 15, 2009

    Ok, how do I tell my friend to reboot the computer? Can you please tell me what steps to
    take?

  • scorpio20067 Jun 15, 2009

    Ok, I will have my friend take those steps.
    And will see what happens.

  • scorpio20067 Jun 15, 2009

    It didnt fix the problem of the optical drive.

    Now, she is unable to connect to the internet
    on her desktop computer. She has high speed
    internet service and is using a net gear router.
    It was working fine til a few days ago.
    Can you please help?

  • scorpio20067 Jun 16, 2009

    Well, she was finally able to access the internet with her Acer

    laptop. The desk top issue of not being able to get the internet

    has to do with her internet service provider.



    But now she is unable to use the built in web cam on the Acer

    Aspire laptop. Actually it has never been used.

    Can you please assist us?

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  • Acer Master
  • 1,314 Answers

The optical drive needs to be replaced.

Posted on Jun 14, 2009

  • 1 more comment 
  • Kevin Shafer
    Kevin Shafer Jun 15, 2009

    If it had been removed by accident, when you reboot the computer it would automatically reinstall it.

  • Kevin Shafer
    Kevin Shafer Jun 15, 2009

    Click on start, then turn off your computer. Click on restart.

  • Kevin Shafer
    Kevin Shafer Jun 15, 2009

    Try unplugging the router for a minute then plugging it back in again.

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Hi Debra
This will describe how to reinstall the Operating system on your computer.
**************************************************************************

Select models, with Microsoft Windows, have the ability to have the Operating System reinstalled from a hidden partition built into the computer.
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Hi w abdallah25...

How to reinstall the Operating system on your computer

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Note: During the process, all data stored on your computer will be overwritten. This means all your files, such as email and photos, will be erased. Therefore, we recommend making a backup of all personal data before starting the recovery process.
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8.After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
Note: if your computer is unable to run the Acer Recovery process, or errors occur during recovery, please contact Acer support.
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Hi hollieforget...

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From the ACER support site:

To start the system recovery:

  1. Restart the computer.
  2. When the Acer logo appears on the screen, press the Alt and F10 keys repeatedly.
  3. If you are prompted with a Microsoft Windows boot screen, press the Enter key.
  4. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
If the ability to reinstall from the previous method is not available or fails, recovery of the Operating System will need to be from Recovery Media. If you do not have a set of Acer Recovery Media, you may purchase the set online from the Acer Recovery Media Order Form..
Note: If your computer does not have an internal optical disc drive, an external optical disc drive will be required in order to recover the Operating System using Acer Recovery Media.
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  2. When the Acer logo appears on the screen, press the F12 key repeatedly to enter the computer's Boot Menu.
  3. Press the CD-ROM drive eject button and insert the disc labeled System CD.
  4. Close the CD-ROM tray.
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  1. Restart the computer.
  2. When the Acer logo appears on the screen, press the Alt and F10 keys repeatedly.
  3. If you are prompted with a Microsoft Windows boot screen, press the Enter key.
  4. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
If the ability to reinstall from the previous method is not available or fails, recovery of the Operating System will need to be from Recovery Media.
Note: If your computer does not have an internal optical disc drive, an external optical disc drive will be required in order to recover the Operating System using Acer Recovery Media.
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  3. Press the CD-ROM drive eject button and insert the disc labeled System CD.
  4. Close the CD-ROM tray.
  5. Refer to on screen instructions to select either CDROM or USB CDROM.
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  7. When prompted for the Recovery CD, remove the System CD and insert the Recovery CD.
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  8. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
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