- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
What is important here is that you need to search using the complete manufacturer make and model number. Your service tag number (what you call a serial number) is of no use.
If she's getting a Windows Welcome screen, then the system is booting and there's no obvious sign of a hard drive password (I've rarely seen these used anyway but they can be removed in some cases.)
1. You'll have to find a Password clear boot CD. There's one by HIRENS that can do it, but I use a simple one found by searching "Offline Windows Password & Registry Editor". You will have to know how do do these things: 1. Change the boot order of your laptop by going into the BIOS setup and make sure the boot order starts with the optical drive (be it DVD or CD) before the internal hard drive. If you cannot change the boot order due to a BIOS password, it can be cleared but you'll need to remove the CMOS clock battery and that requires taking the laptop apart.
2. Download the boot CD ISO and burn it to a physical CD. This is the recommended way to do it.
3. Get that CD you burned into the drive on the laptop and boot it.
Either CD you end up with, it will boot a small version of Linux and then give you the option at some point to clear the Windows user password. If you do not know what you're looking at to find the proper Windows install on your drive, it is suggested you have someone look for it and use the password clear CD to help you accomplish it.
It should conceivably easy to find what you need to change, and you get to see what it finds before you change anything. Ganbatte kudasai!
You can get the master password for your Dell by calling Dell Technical Support at (800)624-9896. Dell Technical Support will request the Service Tag and Express Service Code from the bottom of your Latitude. If you were not the original owner of the Latitude, Dell will transfer registration of the used Latitude from the original owner with only the Service Tag and Express Service Code from the tag on the laptop. To transfer the registration of a used Dell Latitude, fill out the Transfer of Ownership form on Dell's web site.
×