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You can change your display setting from the control panel. If the video is only bad during the video conferencing, then your data transfer line is bad. I'm guessing that you are wired in through LAN during video conference so I would have IT run a test on the line for disruption. I don't recommend using a tablet for streaming video regardless of the connection status though. They don't have the processing specs a laptop will.
The tap 20 is new and uses a proprietary screen, you should be covered under SONY's 24 month warranty. SONY has not released tap 20 replacement screens to OEMs yet. At least my repair shop cannot order them. You will probably have to go through SONY for at least a few more months. Even big shops like Best Buy must send them out to SONY.
Even when they do release them, the only way to replace the screen is to clip the warranty sticker behind the storage drive in the back, which voids any warranty you may have. If you don't take it to a SONY authorized shop, you will lose your warranty.
you can order a wall charger and two batteries on Amazon for right at 20 that you actually plug the battery into the wall not the phone because it sounds like you're charging port is broke so you my suggestion is look on Amazon for the wall charger that comes with 2 batteries for about 20
The USB cable was having issues with our computer. We could download the music but it would not charge. Had to buy a USB accessible charger that plugged into the wall. I suggest the Sony AC power adapter. It's a USB power supply for Sony and iPod.