Question about Plantronics SupraPlus HW251N - headset (3683231)

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Plantronics HW251N not working when plugged into cisco 7961 phone

Posted by Anonymous on

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Posted on Jan 02, 2017

HDI Headsets
  • 537 Answers

SOURCE: i can't hear the other

• Check that all cords and jacks are connected correctly.

• Check that the base has power (red indicator light) and the headset battery is fully charged.

• Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator.

• Ensure you are in headset mode. Press the call control button to select correct mode. The talk indicator light on the base is green.

Good luck from Headsets Direct!

Posted on Sep 21, 2011

HDI Headsets
  • 537 Answers

SOURCE: I have a plantronics voyager 500a that was moved

The attached link for the Plantronics 500A/510S should walk you
through the set-up process. Make sure the configuration dial is
correct (usually on #1).

Plantronics Voyager 510S User's Guide

Good luck from Headsets Direct!

Posted on Nov 11, 2011

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1 Answer

Using it on my Mitel 5330 IP phone. Worked for a long time then started cutting out. Replaced batteries in Vista M22 amplifier even bought a new headset still have same problem


It sounds like you have a short in the wiring. Mitel has their own cordless headset for the 5330 model phone... it is awesome in every way. Battery life, range, clarity, etc.

Jan 18, 2011 | Plantronics HW251N Headset

1 Answer

Using it on my Mitel 5330 IP phone. Worked for a long time then started cutting out. Replaced batteries in Vista M22 amplifier even bought a new headset still have same problem


It sounds like you have a short in the wiring. Mitel has their own cordless headset for the 5330 model phone... it is awesome in every way. Battery life, range, clarity, etc

Jan 18, 2011 | Plantronics HW251N Headset

1 Answer

How can I clear / reset a Cisco IP Phone 7910


How to set a Cisco IP phone to factory default Reset configuration of Cisco IP Phone (7910, 1911, 7940, 7941, 7960, 7961)

To set the Cisco IP phone to factory default completes the following steps: should be completed:

For 7940, 7941, 7960, 7961 phones:

1. Power up the phone (unplug power cable and plug in again and hold the # key.
2. Release # when lights start flashing.
3. Press 123456789*0#.
4. Press 1 to keep network configuration or 2 to lose the network configuration.

For 7906G and 7911G phones:
1. Power up the phone (unplug power cable and plug in again and hold the # key.
2. Release # when MWI starts flashing.
3. Press 3491672850*#.

Oct 28, 2010 | Cisco 7910 IP Phone

1 Answer

I need to replace a Cisco 7060 handset that has gone faulty, I can only get 7961 models, would this model work properly? or can the firmware of 7960 be able to support 7961 or 7962 ?


The handset piece is interchangable. The firmware is NOT. The handset is simply the piece with the speaker and mic in it that you hold in your hand.

Aug 25, 2010 | Cisco 7940 IP Phone

3 Answers

My Headset does´nt have dialtone, I was connecting to cisco phone 7941, 7970, 7911, and nothing, not work.


You can use a Plantronics S11 headset with a Cisco phone, however it is not the best compatible solution. To use an S11 with a Cisco phone, you have to make sure that you are plugging it into the handset receiver jack and not the headset jack. You will need to lift the handset receiver, set it off to the side, and then hang it up after each call. If you want a more compatible solution that you can plug into the actual headset jack and just press the headset button on the telephone to answer and hang up, then you would need one of the Plantronics "H-series headsets" with the Plantronics Cisco direct connect cable ( model 26716-01 ).

Plantronics 26716-01 cable

Plantronics H Series Headsets

Good luck from Headsets Direct!

Aug 12, 2010 | Plantronics S11 Headset

1 Answer

Detecting calls onm Cisco 7961


If the CS70 has a lifter attached to the cisco phone then it should be able to detect an incoming call by beeping in your ear.  If there is no lifter, it won't beep in your ear, but you will still be able to answer.

Apr 26, 2009 | Lands Phones

2 Answers

Best Buy: Plantronics Problem


James, plug the phone cord that comes out of the back of the CS55 base into the handset port of the Cisco phone, not the headset port.  Then plug the coily cord from the cisco receiver into the front of the CS55.  Don't use the "Headset" button on your Cisco phone, just lift the receiver off.

Mar 21, 2008 | Plantronics PL-CS55 Wireless Headset

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