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it seems that the lock is stuck or broke. Try to see if u can move it by hand. if not u may need to remove the switch while doing this make sure the wires were connected and not loose. your ? does not say the type of washer u have. mine is a whirlpool deut and I took off kick panel on front bottom of washer and was able to reach the switch when I replaced mine. u can get a new switch at applianceparts.com
sounds like a possible plug ,then when you first start it up the plug gets stuck a gain.
try taking hose off the unit and running water through hose .if water flows good ,check and see if lid is secure when closed.
You have not mention anything about the group. Did you try to take it out and put back again. If the problem insist this mean from your description that the clunk is from group motor gears or even the motor gear it self.
In this case the machine must be desasemble in order to find out which part brocken.
If you can remove group and put back again and nothing happents then switch it of and proceed as above since it might just one gear and by replace it the machine will be ok again. However if you try something more then their is a chance to burn the motor also and the cost for repairing it will high and it will be better to thing about a replacement since spare parts are very high compare to a complete machine that might get it from special offers.
You revice all above and if you need any further asistant you can coment back.
i have the problem when i turn power on 2 green wash cycle lights plus the red lid lock stay on with constant beeping every second then when i push the start button the 2 green lights go out and the red lid lock light stays on but no beeps please help