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When i try to open a program [,Family tree Maker] I get this message,A problem caused the program to stop working Corectly Windows will close the program and notify me if a solution is available, I am waiting for week`s and still no solution ,. Any help would be apreciated

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See if your version of FTM is listed on this page, and see if they have any "updates" for your version ...

http://www.familytreemaker.com/Support/Default.aspx

Sometimes companies don't send you the updates, you have to go find them.

At worst, you may need to call them to ask what they suggest ... their site lists their contact information as:
===================
Check out our Frequently Asked Questions on our Knowledge Base For up-to-date information about Family Tree Maker and related products and services, visit our searchable Knowledge Base.
E-mail Us In most cases, you will find answers to your questions. In the event that you don’t, you may send us an e-mail at support@ancestry.com.

Posted on Jun 14, 2009

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Operating on Windows XP. Family tree maker8 won't open


1.Requires it to be run in Windows XP Compatibility mode.
2.Ftm.exe is not signed aka doesn't have a publisher prompting user account controls in Windows 8. (Security issue)

Compatibility mode for FTM 2012 in Windows 8:
1.From desktop, right mouse click on FTM Icon on the taskbar
2.Hover over "Family Tree Maker 2012" and right mouse click again to get Properties
3.Click on Properties
4.Choose Compatibility tab
5.Under "Compatibility mode", check box "Run this program in compatibility mode for: Windows XP (Service Pack 3)" Side note: after utilizing "Run compatibility troubleshooter" this is the resolution I got.
6.Click okay and test to see if program opens properly.

Note: due to the ftm.exe not having publisher info, each time I open file, I get security prompt to allow unknown publisher to make changes to my computer. Family Tree Maker must address this issue.

Jun 08, 2015 | Computers & Internet

1 Answer

I bought Family Tree Maker V-6 years ago, and used it on my previous desktop computers, I just installed it on my current HP Desktop having Windows 7 as my OS. The problem is that whenever I open the...


Register it again. Even trough you already did this, porting the software from its program files folder does not always works fine. Windows' register has these registration saved, and your new PC doesn't.

Apr 06, 2011 | Broderbund Family Tree Maker 11 (382648)...

2 Answers

I have family tree maker version 6, i recently bought a macpro and wanted to transfer my files which are extensive. i had to wait for family tree maker mac version which i now have but the files wont...


Try saving a copy of your family tree as a .GED file. for example "familytree.ged" onto a USB drive or disk, then put said disk in your MAC, open family tree maker and try and import your tree.

Files using the .ged extension seem to be the most portable.

Feb 26, 2011 | Broderbund Family Tree Maker Version 6 -...

1 Answer

MY OLD COMPUTER WINDOWS XPS RUNS FTM VERSION 10 FINE. MY NEW PC HAS WINDOWS 7 WILL NOT PERMIT INSTALLATION IS THERE A WAY TO INSTALL VERSION 10 ON WINDOWS 7?


The short answer is yes, Family Tree Maker 2010 is fully compatible with Windows 7.
The Family Tree Maker team has been working with Windows 7 for several months-even prior to the release of Family Tree Maker 2010. Since the "Release to Manufacture" (RTM) version of Windows 7 was released last August, we have done additional testing in our labs as well as with alpha and beta customers with no indication of incompatibility. Family Tree Maker 2008 and 2009 are also compatible with Windows 7.
As a point of interest, it may be helpful for people to know that we continually test Family Tree Maker with 32-bit and 64-bit versions of Windows XP, Windows Vista, and Windows 7.
If you find a problem while running Family Tree Maker on your operating system, the best course of action is to contact customer support which can usually help you identify and solve the problem.

Dec 02, 2010 | Broderbund Family Tree Maker 10 Full...

1 Answer

Family Tree version 10 - error 1037 with HELP file


Most probably your software is a 32 bit program.

Go to this link at microsoft probably it help you.

Jul 11, 2010 | Broderbund Family Tree Maker 10 Full...

1 Answer

I am getting an error message when trying to add stuff


Not too sure if problem is with operating system or the FTM program. Check if you have enough disk space. You may also need to check that your OS works properly, there is a free program for this http://www.iobit.com/advancedwindowscareper.html
check your system, that might improve.
Its also worth to check for errors when the FTM is running, In Menu item EDIT run the option check for errors

Jun 09, 2010 | Broderbund Family Tree Maker 11 (382648)...

2 Answers

When i switch on a box comes on in centre of screen saying "an unhandled exception has occured in application"I cant remove it as it wont close (have to switch off at switch) new surfer!!!! A family tree...


DO NOT RE-FORMAT YOUR SYSTEM !

This is just a minor software bug thats all.

Try booting into safe mode.

Do this be repeatedly pressing F8 during switch on until you are offered boot options.

Select SAFE MODE.

Windows should continue to boot.
You will be offered a YES NO option just before windows opens up select YES.

You can try a system restore from here to an earlier point in time

Another option is from the boot options screen select LAST KNOWN CONFIGURATION THAT WORKED

Once you are in windows use add/remove programs to remove the family tree maker.

then restart.

after you have re-started go to the software website and see if there are any patches for family tree maker and download then to your hard drive.

re-install the software and then apply any patches without re-starting.

You should be OK from there

Oct 10, 2009 | Dell Microsoft Windows XP Home Edition

3 Answers

My Family Tree designer software and VIsta OS


I checked the Cosmi website and could find no newer versions.

I would suggest you go with this newer version of Family Tree Maker.

http://www.familytreemaker.com/About/Default.aspx

It is quite extensive. Lots of features. Also, it is associated with ancestry.com. On-line tutorials are provided. Reasonably priced too.

Thanks for using Fixya.

Aug 31, 2009 | Cosmi Swift Family Ancestry for PC

1 Answer

Windows dvd maker


What OS are you using? Ultimate, Premium, Basic?
Windows DVD Maker has stopped working Issue : While trying to create DVD in Windows DVD Maker in Vista, or while creating a DVD from Windows Movie Maker, which uses Windows DVD Maker, the burn process stops with error message.

Error message : " Windows DVD Maker has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. "

Cause : Windows DVD maker stops working because of incompatibility with one or more codec files which are outdated or incompatible with the particular project or the DVD Maker software itself.


Resolution :

These Codec files should be located and renamed to resolve the issue.

1. Open Start menu and type Event Viewer in the Start menu search bar. Open Event Viewer from the menu.

2. In the Event Viewer window Click on Windows Logs in the left panel

3. Click on Application Logs under Windows Logs

4. Locate error messages listed in the Central panel of the Event Viewer window and double click the error to check if this is log is related to DVD Maker.

Sample Error Log :

Problem signature

Problem Event Name: APPCRASH
Application Name: DVDMaker.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b0
Fault Module Name: nevideohd.ax
Fault Module Version: 4.6.15.0
Fault Module Timestamp: 459bb828
Exception Code: c0000005
Exception Offset: 00008b89
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1062


5. Locate Fault Module name, it should be a file with extension .ax.

6. Once the file name is identified, try to locate the file in C:/Windows/System32 folder. ( Please click on Show Contents if the files are not listed Automatically ).

7. If the files are not listed in System32 folder, search for the file, with search containing system files and folders.

8. Locate the file and rename it.

9. Check if the issue persists. If the issue persists and the error message again appears, locate the new .ax file that is causing the issue from the Event Viewer, error log.

These steps will resolve the issue instantly without a restart.


Sep 18, 2008 | Computers & Internet

2 Answers

Family tree maker platinum 2008


when I open FTM 2008 I get the message that the program was not closed properly and that I should compact the last open file at Tools, Compact file but I cannot go to Tools as the program has not opened. I have tried going to my FTM family file itself but do not see Compact file in this menu. any suggestions. Thanks Claire

Jun 06, 2008 | Computers & Internet

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