Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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When I pull the wand out of my dyson, the entire vacuum shuts off. Or if I use ot for a long period of time (for example, if I am cleaning the entire house), it shuts off by itself (sort of like it's

Please advise if there might be a clog preventing the wand from working.

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi Jodi, it's Jack at Dyson.

Like most Dyson vacuums, DC17 is engineered to shut itself off for protection if it starts to overheat. If this happens after a period of use, or when you try to use the wand and hose, it's likely this will be caused by a blockage somewhere in the machine.

We'd like to provide further assistance and to help you check for any obstructions within the machine. When you have your vacuum easily to hand, please call us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to speaking with you.

Posted on Mar 24, 2014

4 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

karns
  • 122 Answers

SOURCE: I have a DC17 which

Take the hoses off and give them a good shaking.
or get a long piece of stiff wire and gently poke through the obstruction.

Posted on Aug 13, 2010

  • 3 Answers

SOURCE: Dyson Animal clogged

you just grab it and throw it away

Posted on Feb 12, 2011

  • 1 Answer

SOURCE: dyson clogs at main intake

Six months just stopped steaming. Don't wast your time trying to take apart.
I poured small amount of vinegar in and let it sit an hour then empty it out and ran a small wire into the base of the steamer. I could feel resistance but after poking it a few times it cleared! Put water in and it worked. On to the next project.

Posted on May 05, 2013

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Hi there, it's Jack at Dyson.
If your DC44 Animal makes a pulsating noise then shuts off, it's very likely there is a blockage in the floor tool, wand or bin inlet. It's easy to check for this - just follow the steps in our Support guide:

http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand


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HOW TO REMOVE HOSE COMPLETELY FFROM DYSON DC17 ANIMAL FOR CLEANING


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The suction on my DC 27 wand does ot work. As far as I can tell there is nothing stopping it up. When u pull out the wand the hose clamps down. For a while it was very hard to pull out the wand and I...


Hi there,

We've noted that you're having difficulties with your Dyson cleaner, and someone will be in touch with you shortly to help resolve this.

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I just received a DC 28 animal vacuum and I cannot pull the extension wand out. I see the button to make the wand go up out of the hose, but I cannot figure out how to release the handle from the vacuum. ...


Hi there,

The Quick-draw Telescope Reach wand on your DC28 is designed to detatch from the cleaner automatically when you extend the wand to it's fullest extent. When you replace the wand on the cleaner, the wand will retract automatically down inside the hose. The button on the rear of the wand which you mention will separate the end of the hose from the wand, so you can use the hose without the wand attached when cleaning in tighter spaces. You do not need to press this to extend or retract the wand.

If you have any further questions about using or maintaining your Dyson, please see the user guide supplied with the cleaner, or visit www.dyson.com and click on 'Support. If you'd prefer to speak to one of our experts directly, you can call us free on 1866MYDYSON.

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Hello,

It sounds like to me that you probably have a clog in the hose port, or that your attachment hose may have a hole in it. Both of these problems are common problems on the Dyson DC07 model.

The first place you should check is the clog part that's directly underneath of the hose. Pull this port out and see if you can see anything lodged inside the clog port:

8b33cd4.jpg
If you aren't able to find the clog here, then pull the wand and hose out of the vacuum. With the vacuum cleaner off, pull the hose out as far as it goes, and inspect the entire hose assembly from the end that the wand connects into, until the end that fits into the vacuum itself. A lot of times this hose will tear due to the sharp end of the wand as the hose is being pushed back up the wand.

If neither of these solutions worked, please just use the clarification request form here on the Fixya repair page, and I'd be happy to do some more advanced diagnosing with you to figure this out.

If this was helpful to you, please help other Fixya users find this answer by rating the repair helpful, by clicking the thumbs up icons in the top right hand corner of the repair.

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Hi its Darran at Dyson.

It sounds as though your wand/hose assembly is blocked. Try following the blockage procedure in your user guide or visit our website's support section where you can use our self help guide to diagnose problems.

www.dyson.com

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