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Polycom SoundStation2 console doesn't boot (lights on) or get dial tone after 1 yr

Power outlet & analog phone line have been tested and are working. no visible damage to the console cable but when connected properly the console doesn't boot or get a dial tone. is this a broken interface module or possibly an issue with the console cable? How to tell?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: polycom soundstation Ex - no dial tone

Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:

  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Posted on Dec 03, 2008

ynotphone
  • 192 Answers

SOURCE: is the nortel 7316 analog?

No, the T7316 set is digital, this is the reason why you cannot just take it home and have it work. Two different styles of signalling. The T7316 set only works with Nortel Systems.

Posted on Jun 16, 2009

SOURCE: I dont get the dial tone when connected to the

Hi,

I have been using Avaya for the past 6 months. I have faced similar problems. May be you can try connecting the phone in place of another IP phone and check if the problem persists. This can isolate the problem whether it is with the phone or the network.
For your reference I shall provide with the online manual.
http://support.avaya.com/elmodocs2/2410/16_300133_1a.pdf

And if you arn't able to find the solution in there, the probably you need to contact tech support.

Good luck !!!

Posted on Jun 30, 2009

  • 23 Answers

SOURCE: We have a Avaya soundstation2 2490. We had to buy

have you verified the proper COR has been assigned to the station?

call you dial intra office extensions?

what is happening when you dial?

Posted on Aug 15, 2009

  • 1 Answer

SOURCE: Panasonic KX-TGA601CB cordless phone Was working

phone says move closer to base

Posted on Jan 28, 2010

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1 Answer

Polycom soundstation 2 does not have a dial tone


That Polycom runs off of Analog dial tone.
Either a dedicated line or in most cases from an ATA off the phone system.
You should be calling your vendor/tech in that handles the phone system to check programming, cabel, jack and the Polycom itself too.

Dec 11, 2012 | Polycom Soundstation 2 Full Duplex...

1 Answer

My phone doesn't have dial tone. Each time I dial a number and try to call,it wont work. I call my phone but it wont ring. I need help on this. What happen to the phone? Or what should I do?


If you have another phone connect it to the wall outlet to see if you get a dial tone. This will indicate if your base unit is faulty.
Check the power adapter to the base unit, make sure it is getting mains power.
If the base unit has dual phone lines and if line 1 is only connected and the line 2 has beed selected then you cannot get a dial tone. In the chase press the line 1 to get a dial tone.
If your base unit has only one line then check the phone line at the wall socket make sure it is plugged in tight, also check the the connection at the base unit.
If this does not work then ring the phone company and get the to test your phone line, you may have a faulty line to your home.

Feb 03, 2012 | AT&T E2116 2.4 GHz Cordless Phone

1 Answer

We moved our Polycom Soundstation 2 from one office to another. It was disassembled and reassembled by who knows who. It is using an analog port from an NEC DSX 80. It recognizes an incoming call, but,...


sounds like the 'brick' went bad

this is the power supply try replacing it

also and possibly more important did you reprogram phone and phone number when you moved it??

make sure you reset all settings and start new

Mar 17, 2011 | Polycom SoundStation

1 Answer

I set up the polycom as instructed... I even confirmed with my helpdesk that the line is analog. When i turn the unit on I get a high pitched buzzing sort of sound... no dial tone? I also cannot dial in...


Try to plug a cheap analog phone into the same line instead of the voicestation to verify that it is indeed analog. It sounds as if you connected the phone to a specialty PBX line or similar. There are analog PBX that only work with their own phones. You can also try to connect the phone at home and see if it works on your analog line at home.

Aug 05, 2010 | Polycom VoiceStation 300 (220017910001)...

1 Answer

SoundStation2 quit. seems like no power but when


Returned to repair depot for over the counter exchange. Paid 300.00+ for the service.

Dec 07, 2009 | Polycom SOUNDSTATION2 AVAYA 2490...

1 Answer

How do I connect 3 phone calls on a Polycom Soundstation 2. There doesnt seem to be a hold button


It depends on what system it is installed on.

NUT, generally, with the first caller on, press flash you will get intercom tone again, dial 9 and connect to the next party. Once connected, press flash again and you should be connected to the original party.

Oct 23, 2009 | Polycom SoundStation2 Audio Conference

1 Answer

We cannot make an indirect call using polycon soundstation2


it appears u have connected it to the epabx extension. when u try nos first & then press call, the unit dials the nos so fast that it does not understand ur access number (0 or 9) for dialling out.for this u need to give a pause between the access number ( 0 or 9 to get the dial tone for diallin an external no)this is available on the keypad as pause / redial & then out the number & press call.the prob should get fixed!

Sep 23, 2008 | Polycom SOUNDSTATION2 AVAYA 2490...

7 Answers

Polycom soundstation Ex - no dial tone


Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Sep 14, 2007 | Polycom PCY220016000001 SoundStation2...

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