Question about Dyson DC25 All Floors Bagless Upright Vacuum

2 Answers

DC25 three broken heads

I have replaced the whole head twice now as the beater bar stops turning. Could something else be causing this? I bought the last one four months ago. Thanks, Helen

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  • Official Brand Answer
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Hi Helen, it's Jack at Dyson.

Repeated issues with the cleaner head as you've described sounds very unusual, and we'd appreciate the opportunity to take you through some further troubleshooting checks. This will help us confirm what may be causing the issue - if a repair is needed we can also confirm if this will be covered under our 5-year warranty.

You can reach our experts directly by calling us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Please have your DC25 easily to hand when you call.

Posted on Mar 24, 2014

Yes the wires are probable not properly connected to the brush bar motor dyson is not like other vacuums if you reverse the wires the motor does not turn it reverse it simply stop rewire it correctly or take it to guarantee vacuum and sewing center for better comsumption they have a lifetime warenty on them that should cover that all dyson vacuums do

Posted on Mar 21, 2014

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Posted on Jan 02, 2017

  • 276 Answers

SOURCE: beater bar motor will not engage

Check your clutch to make sure it's engaged. There should be a knob on the foot of the vacuum that can be turned to stop the roller.

Posted on Mar 22, 2009

  • 2 Answers

SOURCE: The beater bar makes a horrible clunking noise when I turn it on

I just came from the repair shop. There is a recurring problem with a bearing coming out. Repair guy turned it on & said that loud noise is a symptom of that exact problem. This is a warranty item, as is the belt & on/off switch. Dyson comes with a 5 year warranty, so call their 800 number to get the name & address of an authorized repair shop.

Posted on Mar 28, 2009

  • 8 Answers

SOURCE: Beater Bar Quit Working

Its highly unlikely you'll get a free answer on this web-site, so it's either fork over the money to these jokers or get an answer for free on another forum.

Posted on May 25, 2009

  • 167 Answers

SOURCE: We have a dyson dc14 and the beater bar stopped

Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when the machine is locked upright. When you release the head and pull the handle back this dial should mopve forward to the on position. Once here, the brush bar should turn.

If this doesnt resolve the problem, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Dyson Customer Service

Posted on Apr 19, 2010

  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: we haave a clogged Dyson

    Hi there,

    Sorry to hear you're having a problem with your DC25. You should be able to resolve the issue by following these simple steps:

    However, if you're still experiencing difficulties, please get in touch with us, free, at 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

    Kind regards,

    Dyson Customer Service

    Posted on Jun 09, 2011

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    Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?

    I can think of three things that could be wrong.

    The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

    The internal drive belt is worn, or the nylon bush that it runs on.

    The clutch is worn out.

    The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    2 Answers

    Why is there no power to the beater bar head?

    Hi Greg, it's Jack at Dyson.

    From what you've described, it sounds like the issue lies within the main body of your vacuum, and not with the motorised cleaner head itself. Just for reference, DC25's belt is designed to last the lifetime of the machine without replacement - it's protected by a sensor which shuts off the brush bar for protection if something jams it. We'd advise against dismantling the machine any further than is shown in the User guide, as damage could be caused.

    I'm not sure how long you've owned your DC25, but it may still be within the Dyson warranty period. If a repair is needed, this could be covered - I'd encourage you to give us a call to discuss this further.

    You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

    We'll look forward to speaking with you.

    Mar 09, 2016 | Dyson DC25 All Floors Bagless Upright...

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    I have a kenmore model 116.25512506. The roller is spinning but no suction from the head. The attachments have suction but not the head. How do I remove bottom cover to check for blockage?

    Is the suction control plastic ring shut?. If it's wide open you get almost no suction. See picture.
    25823072-bhx41vpbxgcw2fhkwng0wody-1-0.jpg If that is closed check the long metal wand. Disconnect from the beater bar head and check the whole length of the wand and look into the beater bar head opening for something plugging it.

    Aug 15, 2015 | Kenmore Vacuums

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    So the beater bar on our dyson DC28 animals to starts to turn then stops. Is there a video or schematic break down out there? Would like for reference for dismantle and rebuild. Thx, Mike

    The beater bar on his machine and other dysons dc01,dc07,dc14 is directly driven by the main vacuum motor via a rubber belt(some models have safety clutches). There are no reset switches- the three tabs on the base are to allow removal of the sole plate. If something jams in the beater while operating and left for long enough (about 1 minute) the belt can burn out and need replacement. the belts are cheap, good skill is required to remove the sole plate to install a new belt because they are so tight.

    Dec 20, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

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    Oreck vacuum cleaner stop and burn smell

    sounds like hair or string or something like that is wrapped around the beater bar(the long brush under the head that brushes the carpet) keeping it from turning. The belt that drives the bar is getting hot because the beater bar is stuck.

    Aug 12, 2014 | Oreck Vacuums

    1 Answer

    Beater bar turns but not when the vacuum head is against the floor.

    1) test the power cord for open
    2) see inside fuse or reset button and reset if there are
    3) power switch defective or some wire loose fix it
    4) connector inside loose tight
    5) c.breaker from your home tripped, reset.
    6) if not work, the motor is defective, brush, winding repair.
    God bless you

    Jun 21, 2012 | Dyson DC25 Vacuum

    1 Answer

    Dyson DC25 animal beater bar does not get power and the switch by the regular red power switch does not work. I have had this machine for less than a year and it gets used maybe twice a week. I clean the...

    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. If you've been unable to reset the brushbar, I'd encourage you to get in touch with us directly so we can resolve this as quickly as possible for you. If it's necessary to replace the cleaner head, this should be covered by our 5 year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

    You can call us free 1866MYDYSON - or if you email your details to, someone will be in contact as soon as possible. We'll look forward to hearing from you.

    Kind regards,

    Dyson Online Customer Support

    Oct 02, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    I have a DC25 that I just bought in Dec 10. The last few times I vacuumed the carpet, the beater bar worked on and off. Now it does not move at all. I took off the beater bar to see if there were any...

    This is a good quality machine which I am sure wil last a long time in answer to your question make sure that the setting is set for carpet and not just flooring ..the head needs to be flat on the floor for the beater to work .I am assuming that this is quite new and therefore no wear to belts, also check no hair is caught around the bar sticking it, I have two daughters and this often happens to me ,,Good Luck.

    Feb 27, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Beater bar will not turn

    Something probably got caught in the beater bar whilst you were vacuuming, that'll cause it to stop itself so that it doesn't cause any further damage, solution:
    - make sure the beater bar is clear of obstructions
    - step on the red pedal on the back and recline the handle
    - turn the machine on with the red power button
    - press the gray button next to the red power button, this is the beater bar's ON/OFF button
    - if it still doesn't turn, press and hold the gray button down for 10 seconds
    - if after this it still doesn't turn, inspect the beater bar again and make sure there are no obstructions and if there aren't, call the Dyson Helpline, they will set you up with a repair with the closest authorized repair dealer in your area

    Apr 24, 2009 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    My beater bar on my Dyson just quit going round.

    Change the belt because it sounds like the belt has snapped if its not turning around. Easy to do if you flip the machine over with the beater bar looking upwards. Locate the three/two screw heads and undo with a coin. When the roller section is revealed by taking off the floor head you should replace the belt with a new one and be careful putting the beater bar in the right way on both ends. The belt will be tight brand new so expect some tension in it.
    If this works for you please rate Fixya! Thanks.

    Mar 30, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

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