Question about Fellowes DM17CS Confetti-Cut Shredder

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Shredder jammed shredder is jammed. is there a way to dismantle it?

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    DEBBIE HALL Mar 21, 2014

    There are 6 different screws. which ones?



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Is there a reset button on the motor for this model? It overheated and now only makes a hum, no motor movement at all! I think the motor has worn out...?

As it is humming it is consuming current. If nothing else is happening it could be the motor is seized or something is in the gearbox or mechanism jamming it.
The motor is generally a brush-type series-wound type which do not tolerate overheating very well and when jammed self-destruct very quickly. I guess in a dedicated business machine it could conceivably be another type of motor.

I suggest you disconnect it from the power and partially dismantle it again and attempt to turn the motor and mechanism by hand. If it turns easily it is likely an electrical fault and if it doesn't the trouble is mechanical.

Unless it was a very expensive shredder spare parts are likely to be a big problem.

Jul 17, 2015 | Office Equipment & Supplies

1 Answer

Will not shred no matter what I try to do. I have run it backwards and forward and it still will not shred. Please advise and thank you.

If you want to keep it , I think you should dismantle it make a mental note of how you do it, free any paper jam and spray the cutter blades with a thin layer of WD 40 or similar then you should be good to go unless the motor is burned out from you constant on off testing

May 25, 2015 | Royal VF1700MX Shredder

1 Answer

How do i clear jammed cutter blades

Does the shredder have a reverse button ?

If it has, just switch between reverse and forward a couple of times.

If that does not work it may have to be dismantled and the cutters turned by hand as you pull the paper out. Disconnect the power first though.

Dec 17, 2014 | Office Equipment & Supplies

1 Answer

Will not turn on

Have you tried running it in reverse? That's the usual solution
If it is still jammed, you need to remove the cover and clean the cutters, and put a trace of light oil on.
Check the manual for dismantling

Apr 06, 2014 | Fellowes Office Equipment & Supplies

1 Answer

Jammed. will not forward or reverse. How to dismantle it?

Dear Debbie,
Here is some generic information about shredders that may help you.
If you remove the "head" unit from the bucket, most of the shredders have screws fixing the housing top and bottom parts. Manufacturers normally use Philips type screw heads. Some shredders have the screws mounted under the sticker on the top of the unit. Therefore, if you do not locate the screws in the internal part of the head unit, they are certainly positioned under the top stickers/labels/control panel.
If you can locate the screw heads, make sure you do not use a smaller than the screw head size. Using smaller tolls may damage the screw head and then you may be unable to remove the screw unless you have special tools. Also, please remember the standard screws are released by turning the screw driver in a counter clockwise turn.
If the 6 screws you referred to are visible and easily reachable just follow the instructions above to unscrew them.
I would recommend you use a digital camera to take pictures (or take notes) to follow up the dismantling task so you will not get confused (or lost) when trying to put it together.
Make sure you dismantle it properly UNPLUGGED from the power as you will find "live" contacts inside the unit.
You may be able to pull the pieces of paper (or strange material) that caused the shredder blades to get stuck. You can also use a longneck plier to help pulling the debri out. After the shredder blades are clean, use a little bit of silicone grease to keep the gears running smoothly.
I hope this gives you some light in further investigating your problem.
Good luck!

Mar 21, 2014 | Office Equipment & Supplies

1 Answer

Our Aurora AS1712X paper shredder is jammed in a couple of places with paper so badly that we cannot free the jam and the tooth wheels cannot turn freely. Is there an easy way to clear the jam?

Try running the shredder in reverse and oiling the blades. More help with paper shredder oil here:

If you can't get the paper shredder up and running, it looks like you might have to pick up a new paper shredder. Paper shredders can be pretty cheap though, great guide to cheap paper shredders here:

May 20, 2010 | Aurora Electronics AS882C (Cross-Cut)...

2 Answers

Jammed shredder

Unscrew four (4) screws, two in front underneath top cover and two in back of top cover. BE careful not to disconnect any wires.
Rotate motor gear or belt in reverse to remove jam. Do not put oil on paper because it expands the paper thickness and only makes it worse.

Sep 02, 2008 | Fellowes Powershred 480 Shredder

1 Answer

Royal HT 700X Shredder

You should be able to get help at 888-261-4555

Feb 15, 2008 | Office Equipment & Supplies

2 Answers


Remove as much of the jam as possible then saturate any paper left with shredder oil or you may use any liquid vegetable based cooking oil from your kitchen. After letting paper soak for at least 7hours you should be able to power through the jam. If not call Fellowes customer service at 1-800-945-4545

Nov 27, 2007 | Office Equipment & Supplies

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