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I reset my gps 84H-3 now it won't navigate

All other icons work except the navigation, first screen when I turn it on is the car and windmill, then games, photos etc. I looked for the two line icon from an answer for the same problem but I don't have an icon with that. Please help.

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SOURCE: intellinav.exe application error

HELP!! I keep getting Fatal Application Error. Application entellinav.exe has performed an illegal operation and will be shut down. If this problem persists, contact the program vendor. Program: Intellinav.exe
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SOURCE: after turn on power, navigation icon is not responsive

1st hold on reset button located on bottom right for 3 secs. then hold down power button until the boot menu comes on. then press reboot or update os

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reset button on the bottom looks like a pin hole

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