Question about HP Photosmart C6180 All-In-One InkJet Printer

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Faxing Hp Photosmart C8160 Solution Center Doesn't Work

Using the Solution Center interface software I am unable to:
- fax
- check print cartridges levels
- set copy parameters.

The error message is that the device is not powered on or disconnnected.

I am able to scan pictures in using the solution center.
I can perform all fax, copy, scan and printing functions using the manual controls on the printer.
All printing functions work.

HP technical support, even through a paid support call, have been unable to fix this software problem. They have even had me do a level 3 and level 4 de-install and then re-install the software. Nothing works. The last information via a HP Technician was that I should be happy it scans and to use the manual controls since it is an obsolete printer at 2 1/2 years old.

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  • 144 Answers

This might be one of the communication error issues,
if your printer is connectd to your computer tower using the USB cable make sure that the cable is not too long and also it would be better if you are using the cable that came with the printer

also check if the printer is not connected to a surge protector,it should be onnected directly to a direct power outlet.

check if you do not have multiple icons of the printer in the control panel under printer nad faxes

check if you have the right tab chosen for the printer in the solution center.

try a semi full reset which is # and 3

AS you said that a paid hp support couldn't resolve it

i offer you a free technical support.
i have troubleshot HP all in Ones for 2 years and would like to help you with this...

Posted on Jun 14, 2009

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Posted on Jan 02, 2017

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Please refer product specification @ http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00649946&lc=en&dlc=en&cc=us&lang=en&product=1146331&key=null&site=null

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try this and let us know. do fax diagonastics.

Test the fax setup from the control panel Follow the steps below to perform a fax diagnostics test.
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  2. Make sure you have inserted the print cartridges and loaded paper before starting the test.
  3. Press Setup , 6 , and then 6 . This displays the Tools menu and then select Run Fax Test . The HP all-in-one displays the status of the test on the color graphics display and prints a report.
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Accessing the Diagnostic Utility from HP Solution Center The fax Diagnostic Utility can also be accessed from the HP Solution Center software, by selecting the HP Fax enabled product in the drop down box, and then following these steps:
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    • If the test fails, review the report for more information on how to fix any problems found.
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