Your phone is equipped with one or more codes to protect it against unauthorized use. The PIN and PUK codes actually protect the SIM card
, a small card inside your phone that establishes the network connection.
In most cases, your operator or service provider is the best source of assistance with PIN and PUK codes.
- The most common code is the PIN (Personal Identification Number) code, which you set yourself and can activate and inactivate by following the instructions in your user guide.
- The PIN2 code is a PIN code which acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code, and more information is available in your user guide.
- If the PIN code is entered incorrectly multiple times, your phone may request a PUK (Personal Unblocking Key) code. The PUK code is an 8-digit code provided by your operator or service provider.
- If the PIN2 code is entered incorrectly multiple times, your phone may request a PUK2 code.
Please contact your operator or service provider for assistance with your PIN and/or PUK codes. If you have already contacted your service provider and the code provided did not work, you will have to obtain a new SIM card from your operator or service provider