Question about KitchenAid KITCHEN AID 5 Quart Artisan Series Stand Mixer

1 Answer

Replaced phase and speed control board and mixer still doesn't work! Bad words are flying around here tonight!

Used to work only on high speed, now not at all

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  • Michelle Zeboor
    Michelle Zeboor Mar 22, 2014

    This still didn't work. Took it into the shop for a free estimate. It it's too high, I'll be calling you! Thanks for all the help.

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  • KitchenAid Expert
  • 134 Answers

Michelle,

Have you taken the brushes out of the mixer at any point? I see quite often people remove the brushes, and then they are inserted incorrectly when put back in, the brushes will fit in in any direction, but there is only one way to put the brushes in properly.

when you look at the brush, the carbon portion is square with one side cut off, the brush holder inside the mixer is shapped the same way. use a flash light to match up the brush, after installed correctly the mixer should turn on and function correctly.

If it does not then you should call into us, when around your mixer and we can do more trouble shooting over the phone.

Thank you,

Colleen
The Mending Shed
801-225-8012

Posted on Mar 21, 2014

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2 Answers

Kitchenaid mixer will not run on speeds LOW SPEEDS only runs on speed ten. I've replaced the phase board and that was not the issue. what else could be causing this problem


If it does not start at all until you get to speed 10 then look for a broken wire an any of the wires NOT associated with the phase board. Highly unlikely since you have just been there. Next look at the operation of the switch low down inside the black speed control board. There is a primitive switch there operated by a shaft from your speed control lever. You may find the switch is not activating until it gets right up to speed 10. Have you checked the carbon brushes? The phase board you have just done is normally the culprit for your problem.

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Kitchenaid Hobart K45SS when set at 1-2 accelerates to high speed when making dough. How can I fix this?


Usually when the mixer runs only on high speed it is caused by the control plate adjusted incorrectly or the control plate spring unhooked. Remove the trim & end cover on the mixer and check the control plate spring, if unhooked, attach to bottom of the control plate and squeeze the spring end, also check the speed control plate screws,there are 3 screws on this plate, one at the bottom two at the top, see if adjusting the top screws slows your mixer down.
Next check the wiring of the mixer, Insure everything is wired correctly, to get wiring diagram go to the last page of the service manual. Here is a link to the service manual: http://lib.store.yahoo.net/lib/mendingshed/kitchenaidservicemanual.pdf
If neither of those fixes the problem it is probably a bad phase control board, or a shorted phase control board. With the line cord disconnected, pull the t-bar contacts to open and insert a piece of paper between them so they cannot close. Reapply power-the mixer should just run or buzz trying to run, if it operates at full speed the phase control is defective and needs to be replaced.
Use the service manual to aid you in taking apart the mixer, trouble shooting the problem and putting the mixer back together, based on the mixer only running at high speed some of the time I would assume it is the speed control phase board.
If you have any questions let me know.
Thank you,
Colleen
Customer Service
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1 Answer

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1.) check the wall outlet (I know but check anyway)2.) check the plug itself3.) check the wires in the back of the mixer with a volt meter to make sure that they are getting current no current = bad power cord
4.) check the carbon brushes in the side of the motor housing (Large black plastic screws) KA says that they need to be replaced if they measure less than 5/16th of an inch. (there are 4 ways to replace the brushes three of them are incorrect so mark with a sharpie the top of the brush when you pull it out to check so that it goes back in the same way it came out it is the only way that will work.
5.) speed control in the rear of the motor head needs adjusting or re-placing (still an easy task for you)
6.) The armature or stator have a short or bad section on the commutator. harder to do and cost more, if it turns out to be a motor part get a tech to do it and get a 6 month warranty on labor and one year warranty on parts or don't let him do it.
7.) it could be the phase control board but highly unlikely because when the phase board goes out the mixer only runs on high speed.
8.) ther is no eight you just covered the entire electrical system in the mixer
Hope this helps

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it was stuck on high speed because the phase control board went out, your fix may not be absolutely 100% and it is now causing an uneven distribution of the electric charge in the mixer and it is arching. My recommendation is to replace the speed control board (black and copper plate) and the phase control board. i bet it fixes the problem as these are the two parts that regulate the electricity in the mixer. Hope that helps. Buy the way if you don't fix the problem and continue to use the mixer you may have to replace the motor eventually as you can cause the armature and stator to short or burn out.

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1 Answer

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if it runs only at high speed it needs a new phase control board if the mixer is post 1978, if the mixer is pre 1978 then you will have to replace a capacitor on the end of the power cord inside the mixer. if the mixer only works on one speed that is not high speed then you need to adjust or replace the speed control plate on post 1978 mixers and the capacitor on pre 1978 machines. Hope that helps

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1 Answer

My kitchenaid mixer run on high at all times


If your mixer only runs on high speed there are 3 things that can cause that. The first thing to check will be the speed control plate, Remove the trim and end cover on the mixer, the first thing you should see is the speed control plate, this has 3 screws on it, try adjusting the top two screws 1/4 turn, this should slow the mixer down, do not over tighten. Also check to see if the control plate spring is unhooked. If the spring is unhooked, attach to bottom of the control plate, and squeeze the spring end.
If this does not fix your mixer, check the wiring of the mixer, you can locate a wiring diagram on the last page of the service manual.
If the speed control plate is adjusted correctly and all the wiring is correct it will be your speed control phase board. You can test the speed control phase board to see if it is shorted. With the line cord disconnected, pull the t-b ar contacts to open, and insert a piece of paper between them so they cannot close. Reapply power-the mixer should just run or buzz trying to run. If it operates at full speed, teh phase control board is defective and needs to be replaced.
Here is a link to the service manual: http://lib.store.yahoo.net/lib/mendingshed/kitchenaidservicemanual.pdf
This will aid you in taking the mixer apart, troubleshooting and putting it back together, remember the wiring diagram is the very last page.
Thank you,
Colleen
Customer Service
MendingShed.com
800-339-9297

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1 Answer

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Speed control plate at the back is stuck in the high position or you need a new phase board. That's the small PCB under the back cover at the top.

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1 Answer

HOW TO TEST A PHASE CONTROL BOARD ON KITCHENAID MIXER


I am sorry to say but only with a new one, about 30 bucks and five minutes of work, but if your mixer has any speeds working except only high (only high means it is the phase control board) then it is more likely the speed control board is bad rather than the phase board. Can you send is more info on what happened when the mixer started or stopped working. We can be of more help with more info

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1 Answer

Mixer doesn't work on all speeds


First the K45SS does not have a hall effect sensor. the pro series the epicurean seines and the pro series 5 use them, The K45ss system uses a phase control board a speed control plate and a governor for speed control. the governor rarely goes out the phase control board is a likely culprit but the system would work only in high gear if it was bad. I agree with the guest above in that it sounds like the retaining nuts on the adjusting screws of the speed control board have worked themselves loose and the adjustment screws themselves have vibrated out of proper position.

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1 Answer

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Referring to the following parts description:

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%208212369.pdf

The speed is controlled with a combination of the governor assembly #24 which mounts on the motor shaft, and the phase control board #27 which is mounted on the back of the mixer.

They operate in conjunction with item #25, the control plate assembly.

WARNING SHOCK HAZARD. FOLLOW THESE STEPS ONLY IF YOU ARE COMPETENT WORKING AROUND HOT ELECTRICAL COMPONENTS AND FOLLOW ALL SAFETY PRECAUTIONS!!!

Remove the rear cover screw #37 and the rear cover #36 and examine the governor when it is running. Also watch the speed control lever mechanism as you move it from off to the highest speed watching for binding etc.

If the governor appears to be opening and closing as the speed increases and the linkage is not binding then the problem is most likely the Phase Control Board, item #27.

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