Question about Bose 3·2·1 II System
Will not eject using normal power supply.
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Posted on Jan 02, 2017
SOURCE: Bose 321 DVD Stuck Won't Open
This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.
However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....
Posted on Jan 16, 2008
SOURCE: Bose 321 DVD drive failure
Found another help site similar to FixYa where a person had posted that they successfully replaced their failed DVD ROM drive in their BOSE 3-2-1 Series I unit with a later model Toshiba SD-M1712 drive. There are 2 plastic trim bits and the metal DVD drive unit cover that need to be swapped between the old drive and the new PC type drive to complete the repair. I located and ordered a new drive and spent last evening removing the old drive from the BOSE. To remove the old drive all that is really necessary is to remove the lid from the BOSE unit and pop off a black steel holdown assembly across the top of the failed drive. Once that is done the old just drive lifts out and the replacement is virtually the same as swapping out a drive in your PC. I am awaiting arrival of the replacement OEM drive ($25) from some place in Texas. This just may work. BOSE wants hundreds of bucks and several weeks to repair their crappy unit. I will never purchase BOSE again. I had to also purchase a power supply in years past for this very lightly used unit and that was $300 and a lot of aggravation using the BOSE repair system. I have trouble just throwing this unit away because we spent $1000 hard earned $'s to buy the "best". I was certainly fooled. If this doesn't work I'm only out $25.
Posted on Dec 10, 2008
NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!
Posted on Dec 30, 2008
SOURCE: Bose Lifestyle 28 Sound Problem
I also get this problem sometimes with mine. Usually when you call Bose they suggest that you do a "hard" reset meaning you unplug the power cord from the wall and wait about one min. Then plug the unit back in and it should work.
The other thing that you can try if the system still isn't working is to check that all the wires running into and out of the sub-woofer are all plugged in and aren't loose.
If either of these two solutions don't work you can alway call Bose tech support @ 1-877-210-3782 (they are open Monday – Friday: 8:30 AM – 8:00 PM ET)
Posted on Apr 08, 2010
Testimonial: "Thanks for your support. Unfortunately i had to send the system to Bose for repairs. Thanks anyways. "
Tips for a great answer:
Sep 26, 2011 | Bose 3 2 1 GS Series II DVD Home...
Jun 08, 2011 | Bose Lifestyle 28 System
Jun 17, 2009 | Bose 3 2 1 GSX System
Nov 05, 2008 | Bose (321GS) System
Jan 01, 2008 | Bose 3·2·1 II System
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