Question about Bose 3·2·1 II System

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Bose 1-2-3 has a DVD inside, but it will not eject...it appears jammed. Is there a mechanical release for jammed DVD's?? I've unplugged power to reboot, but I hear it trying to eject, but the DVD tr

Will not eject using normal power supply.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

Siliconchip
  • 52 Answers

SOURCE: bose 321 cd/dvd tray stuck closed

Please kindly check if this is d model of your 321

Posted on Jan 03, 2008

  • 16 Answers

SOURCE: Bose 321 DVD Stuck Won't Open

This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.

However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....

Posted on Jan 16, 2008

  • 1 Answer

SOURCE: Bose 321 DVD drive failure

Found another help site similar to FixYa where a person had posted that they successfully replaced their failed DVD ROM drive in their BOSE 3-2-1 Series I unit with a later model Toshiba SD-M1712 drive. There are 2 plastic trim bits and the metal DVD drive unit cover that need to be swapped between the old drive and the new PC type drive to complete the repair. I located and ordered a new drive and spent last evening removing the old drive from the BOSE. To remove the old drive all that is really necessary is to remove the lid from the BOSE unit and pop off a black steel holdown assembly across the top of the failed drive. Once that is done the old just drive lifts out and the replacement is virtually the same as swapping out a drive in your PC. I am awaiting arrival of the replacement OEM drive ($25) from some place in Texas. This just may work. BOSE wants hundreds of bucks and several weeks to repair their crappy unit. I will never purchase BOSE again. I had to also purchase a power supply in years past for this very lightly used unit and that was $300 and a lot of aggravation using the BOSE repair system. I have trouble just throwing this unit away because we spent $1000 hard earned $'s to buy the "best". I was certainly fooled. If this doesn't work I'm only out $25.

Posted on Dec 10, 2008

  • 1 Answer

SOURCE: CD stuck in disk tray of (original) BOSE 321

NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!

Posted on Dec 30, 2008

  • 2 Answers

SOURCE: Bose Lifestyle 28 Sound Problem

I also get this problem sometimes with mine. Usually when you call Bose they suggest that you do a "hard" reset meaning you unplug the power cord from the wall and wait about one min. Then plug the unit back in and it should work.
The other thing that you can try if the system still isn't working is to check that all the wires running into and out of the sub-woofer are all plugged in and aren't loose.


If either of these two solutions don't work you can alway call Bose tech support @ 1-877-210-3782 (they are open Monday Friday: 8:30 AM 8:00 PM ET)

Posted on Apr 08, 2010

Testimonial: "Thanks for your support. Unfortunately i had to send the system to Bose for repairs. Thanks anyways. "

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2 Answers

Bose 321 II dvd drawer won't open, fixes here & elsewhere not working. I put in a recorded dvd. It tried to read it, & never gave me the not supported msg as I started trying to eject it...


Hi Donna,

Please do be frustated.

Your lovely Bose has problem with its mechanism that cause load / unload totally out of order. If you hear some noise while you turn on the bose or when you hit some buttons, it is telling us the motor still work. Now we need to check the broken gears ( or other mechanism linkage).
If you able assemble this Bose, go ahead to find and fix it mehanism ( you may need some parts replacement.

Note : Be carefully with its laser lens while power on ( avoid direct contact to your eyes).

Best luck,

Jay

Sep 26, 2011 | Bose 3 2 1 GS Series II DVD Home...

3 Answers

I can not eject a disc from the disc player. I've heard this is a common problem. Thanks. Curt Pasawicz


Hi curt730,

You're right, this is a known issue for years with Bose Lifestyle. You may try these steps to resolve the issue:

Note: You will need a flashlight and a small screwdriver.

1. First, disconnect the base unit from the system.

2. Turn the base unit upside down and find the access hole embossed with "Manual magazine release" on the CD player side.

3. Then, using the flashlight, look inside the base unit at those access holes and find the fine spring and locate where it fastens to the sheet metal of the CD player.

4. The moment you find the spring you should see that it connects to the CD player chassis at the forward end and a piece of sheet metal that is on top (actually underneath when the base unit is right-wide up) of the CD player chassis at the rear end. This is the manual release mechanism.

5. Finally using the small screwdriver, push the release mechanism rearward to release the CD magazine from the player. The magazine should pop out.

If the magazine is not released, then the CD that is still in the player has not been slid back fully into the magazine. In this case you'll need to plug the base unit back into power and hope that the CD is retracted, allowing you to push the release mechanism rearward. If not then you'll have to open the base unit to access the CD player.

Hope this helps.

Thank you for using FixYa.

Jun 08, 2011 | Bose Lifestyle 28 System

1 Answer

Dvd wont eject


unplugged the DVD player from the wall for 5-10min........plug it back to wall at the same time press stop/eject (or power if needed) but press eject before the DVD player by default tries to load the dvd....

Jul 24, 2010 | Bose 3 2 1 GSX System

1 Answer

Placed dvd in to bose dvd player and it froze...wont go back to dvd mode and will not eject...any suggestions?


This can sometimes happen with a newly manufactured DVD (in which case you should call for a sw update) or a copied DVD. Either way, turn the 321 off, unplug the power cable from the acoustimass module, and wait 30+ seconds. After plugging it in, don't turn it on. Just press the eject button and wait about 5-8 seconds. If the tray doesn't open this could me a mechanical failure, in which case you should call Bose for a repair. Otherwise, just call them for a sw update if the DVD comes out.

Jun 17, 2009 | Bose 3 2 1 GSX System

2 Answers

DVD/CD door stuck on Bose 3 2 1


On the 321 systems turn off the power and unplug the power cord from the bass module. Wait 5 minutes and plug it back in. Then, simply hit the "stop/eject" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

Thanks to Matthew O;Neil for the the tip,...Italo

On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

If this does not work, then call Bose when you are home with the system at 800-367-4008.

Nov 05, 2008 | Bose (321GS) System

3 Answers

DVD won't eject


try holding down the eject button while on. try while powering on.
good luck.

please rate.

Mar 18, 2008 | Bose Lifestyle 28 System

4 Answers

DVD stuck won't eject


You must unplug the unit from the wall for 1 minute (this allows the unit to reset). Then plug the unit back in but before you turn it on press and hold the eject button and then turn it on, it will eject the disk.

Jan 20, 2008 | Bose 3 2 1 GSX System

11 Answers

Bose 321 DVD Stuck Won't Open


This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.

However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....

Jan 01, 2008 | Bose 3·2·1 II System

2 Answers

Cd changer


Could be some dirt on mechanism. Try to open cover, remove disc and clean it. Unplug it from power first, of course!

Oct 03, 2007 | Bose Lifestyle 25 System

2 Answers

Jammed dvd


Open up the unit. Find the DVD carriage you might be able to extract the DVD this way, but if you are not find the DVD carriage load and umload motor and manually turn it. This will eject the DVD.

Aug 27, 2007 | Bush DVD142RC 14 in. TV/DVD Combo

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