Question about Dyson DC-25 Lifetime Washable & Reusable HEPA Vacuum Cleaner Filter, R

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The telescoping wand on my Dyson DC 25 will not retract back into the hose.

I pulled the wand out to the full extended position. Now I cannot get it to retract back into the tube/closed position. Help!

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1 Answer

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  • 2,572 Answers

Hi Nina, it's Jack at Dyson.

Difficulty collapsing the wand can mean that the plastic handgrip section hasn't been correctly placed on the machine. When you replace the wand on the machine, make sure the handgrip section clips onto the main body and is down as far as it will go.

It's also a good idea to make sure that the hose isn't twisted, as a twisted hose can create resistance as you try to collapse the wand. Remove the wand again and allow the hose to untwist itself fully before attempting to replace the wand on the machine.

I'm confident these steps should resolve the issue, but if you would like some further guidance after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Mar 21, 2014

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Posted on Jan 02, 2017

  • 83 Answers

SOURCE: hose attachment

Your wand is getting stuck in the hose because the hose is twisted - you need to unwind it:

1) Pull the wand up as far as you can, all the way if possible
2) Stretch the hose out and unwind it, use some babypowder on the metal part of the wand and in the future, unwind and stretch the hose out after you use it

3) If you can't get the wand all the way out, remove the canister from the front, push the button where you see the 7 vertical grooves (on the opposite side of the hook that you wind the cable around) - then pull on the hook and pull the hose up and off of the machine - stretch the hose out from the bottom and pull the wand out - now apply baby powder to the metal rod and disconnect and stretch and unwind the hose every time after you used the wand to clean.

Posted on Jul 30, 2009

  • 83 Answers

SOURCE: Dyson DC-07 Hose Wand Spring Came Out. How to put back in?

You'll see that there is a round piece with a cross shape on the inside of the button wand release button - place the end of the spring over the cross - you'll see the same cross on the collar of the machine...it'll take some doing, but line the other end of the spring up with the cross and pop the button back into place - be sure to click it onto those two gray circular/oval shaped divets at the bottom where the release button connects to so that the button stays in place.

Posted on Jul 30, 2009

  • 2 Answers

SOURCE: my dyson dc 05 cable retractor will not retract cable

Sounds like your cable reel mechanism is broken. Go to <a href="http://www.grosse.is-a-geek.com/diydc05mc.html">this link</a> to see a step-by-step guide for replacing the reel. You will need to order it from a spares provider. Google is your friend. Prices around £23.
HTH

Posted on Sep 13, 2009

  • 231 Answers

SOURCE: How do you put the telescopic wand down? Just got

make sure your handle is snapped in all the way on to the machine, that will release the clip on the hose to allow for the wand to slide in.

Posted on Jan 06, 2010

Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

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Hi there, it's Jack at Dyson.

DC25's instant-release hose and wand are designed to detach quickly and easily when you need them. There are no fiddly clips or buttons to press - when you extend the wand upwards to it's fullest extend and pull it firmly, it should separate from the main body of the vacuum:


If the wand seems jammed, or you continue to have difficulty removing it, our experts are on hand to take some further details and provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there, it's Jack at Dyson.

If you're unable to remove the hose and wand from your DC25, it's likely the hose was twisted when the wand was last replaced on the machine after use - this can prevent the wand from extending correctly. It's easily resolved by following the steps shown in the video attached.

I hope this helps, but if you'd like further advice after you've given this a try, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 01-475-7109 (IE), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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Hi there,

Unfortunately we do not currently manufacture an extension hose compatible with DC25. The Quick-draw Telescope Reach wand supplied with the cleaner stretches to 4.4m (16ft), to reach to the top of an average staircase.

However, you may wish to visit www.dyson.com and click on 'Accessories' to view our full range of compatible dusting tools. Designed by the same engineers as the cleaners themselves, the tools are designed to remove dirt and pet hair from a wide range of floor surfaces, upholstery and the stairs.

I hope you find this information useful - if you have any further queries, please get in touch with us directly on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the information and assistance you need.

Kind regards,

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Hi there,

The Quick-draw Telescope Reach wand on your DC28 is designed to detatch from the cleaner automatically when you extend the wand to it's fullest extent. When you replace the wand on the cleaner, the wand will retract automatically down inside the hose. The button on the rear of the wand which you mention will separate the end of the hose from the wand, so you can use the hose without the wand attached when cleaning in tighter spaces. You do not need to press this to extend or retract the wand.

If you have any further questions about using or maintaining your Dyson, please see the user guide supplied with the cleaner, or visit www.dyson.com and click on 'Support. If you'd prefer to speak to one of our experts directly, you can call us free on 1866MYDYSON.

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If the telescopic wand on your particular Dyosn is very stiff, you may need a replacement.

Your machine may still be under guarantee or warranty. If this is the case, please contact Dyson directly on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
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