Question about Dyson Dc 16 Root Handheld Vacuum Cleaner

1 Answer

Runs for a few seconds, then stops

My handheld Dyson dc 16 cuts out every 3-5 seconds. Rarely it works for a maximum of 1-2 minutes. I can see lots of people have the same problem, but I cannot find the solution. What can I do to fix it myself?

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi Bente, it's Jack at Dyson.

DC16 was the first Dyson handheld vacuum, launched back in 2006. It would have come with a 2-year guarantee, but due to its age it's likely that this has expired now.

However, our experts would be happy to take you through some quick diagnostic checks when you have your machine to hand. This will help determine which part may be at fault - and therefore, what may need replacing to resolve the issue.

If you would like some advice, you can reach our team of experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Mar 21, 2014

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Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.

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hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.

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Have you tried calling Dyson? I had a problem with my Animal, and their tech department talked me though the fix. Worth trying them first.

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SOURCE: Have a Dyson DC16 -

After two years the batteries are probably no longer holding a charge and need to be replaced.

Posted on Feb 14, 2011

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Thank you for reaching out. I am sorry to hear you are having difficulty with your DC31. Based on the details you provided we would like walk through a few trouble shooting steps and we may be able to resolve this right over the phone.

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My Dyson DC31 runs for a few seconds then cuts out and won't work at all. It is fully charged. We bought it just over 2 years ago and it has worked perfectly until now. It is clean and has no apparent...


Hi Jean, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC31. If it cuts out in use when it's fully charged, we'd need to take you through some quick diagnostic checks when you have the machine at hand. This will help our experts determine what may be causing the issue.

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There are several factors which could cause this, and to determine what's at fault we'd need to take you through some quick diagnostic checks when you have your machine to hand. The machine would also need to be fully charged, so please make sure it's had 3.5 hours to recharge before calling us.

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