Question about Star Micronics Star IFBD-HE07 - Print server - Ethernet - 10Base-T - for - 39607800

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Star micronic sp700 ethernet problem

Star Micronic SP700 ethernet connected via local area network. Set static ip address to 10.0.0.74 and it works most of the time. However, sometimes it won't print and it has to be turned off and back on - then it prints what it was supposed to and works again for a bit. Once I set the ip address to the static 10.0.0.74, I saved the configuration at the Star ip set up address 192.168.2.213. However, now I am not able to get into 192.168.2.213 anymore. I can't ping it on any computer. I want to set the host disconnect message for the kitchen to enable so they know when a ticket hasn't come in. However, I can't get into the ip address. Help! Thanks. Peace. Michele

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  • Michele Kropp
    Michele Kropp Apr 07, 2014

    Found the solution! I was on the phone with StarMicros for an hour. He was in my pc and noted that all settings were correct. We tried everything and right before he said I could try downgrading the software or firmware, he suggested UNCHECKING BI-DIRECTIONAL - Voila! It works beatifully! Thanks for all the help!

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10.x.x.x subnet can't see 192.x.x.x network. There must be manufacture reset button on the Star micronics sp700?. You can configured your laptop/computer IP to 192.168.2.100 (not the same as printer) than use crossover ethernet cable (you can find it in best buy), connected directly between your laptop and printer, you should be able to see it on your browser now.

Most people big mistake when assigned static ip. First you need to reserve that IP on your router so it doesn't get pickup by DHCP and assigned to another devices.

Posted on Mar 20, 2014

  • Michele Kropp
    Michele Kropp Mar 21, 2014

    Well, that makes sense. However, my pc is one of our restaurant POS terminals. It has both a wireless network for our guests and a lan (10.0.0.100) for the inside terminals to talk to each other for the POS system. My other ethernet (Epson) printer works fine for years and then all of a sudden stops printing sometimes. However, it happens a lot less than the brand new Star Micronics. Yes, there is a reset button. However, when I reset it and enter that IP in the utility, still nothing. My pc already has a 192.168.x.x for the wifi, but it still can go to the printer site. As to reserving, I don't know what that means. I've disconnected the new printer, reconnected the old Epson and at least that one only stops on occasion. What is happening is that the printer is constantly going offline. When it does, I turn it off and back on. It stays online for a bit and then goes offline again. Does that information change anything? Thanks

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