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RTM. Read the manual. You can always do a google for your watch name make model and manual and you should get a .pdf to download and read it. It is a heart rate monitor so that heart should be on there.
You can go to any timex or watch republic stores.. show your watch, fill up request form.. and the branch will send the form to their head office.. and wait for their call. hope this will help.. this is their customer service nos. 8942035 loc 217 or 219
I just helpped some one else with same probelm, try this see if it works.
In the battery compartment there’s a gold contact that touches the top of the battery (+ve) which was in a position that would never make contact with the battery. I bent it out slightly, made sure the battery was seated correctly (i.e. flat) and as if by magic my heart rate appeared on the large Garmin display!
Also found this..........
I Have had the same problem couple of times (and forgotten each time how I solved it). I figured it out just now and this is what I did.
1) turn on unit and put on heart monitor (make sure battery is good and wet heart strap) 2) using the mode button navigate the menus to: Settings: General: Accessories: Heart Rate Monitor 3) Once in the Heart Rate Monitor option make sure "Yes" is selected and then use the arrow buttons to highlight "Restart Scan" . Press the enter button to rescan for your heart monitor. (I had to rescan twice) Go back to the main monitor screen to see if you are recieving heart rate signals.
I am not sure why a manual rescan needs to be done every time but it would be nice if Garmin fixed this issues in a unit software update (my unit has software version 2.80
to shutoff HR out of range alarm - when selecting the ranges in the HRM Steup mode - press the START/SPLIT button to toggle the alarm on and off. (use the start/stop button on the pro fitness model). page 14 in my manual