Reset the versalink 327w: depress the reset button in the back with a pointed object for thirty seconds then release here you find the quick user guide: http://www22.verizon.com/NROneRetail/NR/rdonlyres/188F6C2D-4309-4904-8DFC-511838464ED7/0/VersaLink327WGatewayQuickStartGuide.pdf
Turn the power to the router off, now insert a paperclip in the recessed reset button on the back. While pressing on the reset button with the clip, turn the power to the router back on and continue to press the button with the paperclip for at least 10 more seconds. Allow the router to go through the resetting process, wait for the green lights and then you should be able to login to the router with the factory default settings.
Good luck.
-Carlos:
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Thanks, Joe
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Are you sure the router needs to be turned off before inserting the clip? The default settings, I think, are username: admin, password: password.
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