Question about Canon ZR850 Mini DV Digital Camcorder

5 Answers

I have a canon zr85 and cannot upload movies via firewire, The firewire card is working properly and i bought a new cable. I have tried premiere elements 1.0 and windows moviemaker, both of which worked fine a year ago (the last time I shot video) I've tried safe mode, exchanging firewire cards and cables etc. what next?

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  • 2 more comments 
  • k1yosh1 Jun 14, 2009

    Rylee:
    all those avenues have been explored
    I've tried with 2 separate cards and two different cables
    Device manager says device is working properly
    On the camera's lcd screen it flashes "dv in"
    any other ideas?


  • k1yosh1 Jun 14, 2009

    The rest of the camera functions work fine-
    I hadn't used it in a while, and programs that used to work with it no longer work - I don't believe it's the camera.

  • k1yosh1 Jun 14, 2009

    windows xp sp3
    everything worked correctly a year ago
    Premiere 1.0 AND windows moviemaker worked fine!


  • k1yosh1 Jun 15, 2009

    card is read as "working properly" - tried it in 2 different buses
    connections are not loose


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5 Answers

Well it could be a problem with the camera drivers on the computer.Try uninstalling from the device maanger and try a PLUG AND PLAY.if still does not work contact techbuddies.org.they can take the remote control of your computer and help you resolve the issue for free.
http://tinyurl.com/m7ghqz

Posted on Jun 19, 2009

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Try to check the connection where you plug in the wire and also try to check if it is loose and you can open the cover of the cpu and check the card connection if it is properly installed.

Posted on Jun 15, 2009

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Hello,
What Operating system are you using? XP?  Are you Using Premiere 6.5 also?
Thanks

Posted on Jun 14, 2009

Start > Control Panel > Network Connections > go to the Properties for the 1394 connection > look for firewall and disable it. Try again.

If not, you need the latest Canon browser software here, but you have to choose Windows XP from the list first.

Posted on Jun 15, 2009

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Hi

This could be because of the following:

  1. The DV port on computer is not functioning correctly. Try connecting to another port and/or another known good computer.
  2. DV (Firewire) cable is damaged and needs to be replaced
  3. The computers IEEE-1394 ports do not appear to be functioning correctly. Please check with your computer manufacturer.
  4. When your Canon product is not detected via the IEEE-1394 port and proper operation has been confirmed on another computer this indicates a problem with the computers ability to access the device. Please contact you computer vendor or IEEE-1394 (Firewire) card vendor for support information regarding this interface.

  1. Video editing software may not be installed on the computer
    • Software capable of capturing and editing video must be installed onto the computer before the camcorder will be able to transfer video to it. A variety of software packages are available to enable digital video to be downloaded onto your computer and then be edited. The latest versions of Windows usually offer Windows Movie Maker built into the operating system for this purpose. Macintosh computers usually offer iMovie built into the operating system for the same reason. Many other 3rd party applications are also available for your purchase and use including programs that will allow you to create DVD's, share video online, and archive video. Canon suggests checking with a software vendor for available options.

Please do accept the solution and revert for further assistance.

Thanks
Rylee

Posted on Jun 14, 2009

  • Rylee Smith
    Rylee Smith Jun 14, 2009

    Hi



    As it has been a year that this camcoder was used and as all other troubleshooting steps have failed then the issue you described seems to indicate that your product requires repair service. You can contact canon for the same.



    Please do accept the solution and revert for further assistance.

    Thanks
    Rylee



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Hi! If you go to the Canon, they have a trouble shooting section. I copied and pasted some information below. Good luck!
Details Print Friendly Version Issue: How do I transfer video tape recordings to a computer via Firewire?
Solution: Transferring video recordings to a computer ZR80, ZR85, and ZR90

Transferring Video Recordings to a Computer You can transfer recordings to a computer using the IEEE1394 (DV) terminal. With the ZR85 and ZR90 transferring video recordings via USB is not possible.
Before starting the video transferring, make sure to prepare the following:
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  • A DV cable (sold separately)
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You can use (1) the video editing software that came bundled with your computer or video capturing board, (2) the video editing software included with your operating system ("Windows Movie Maker" with Windows Vista Home Premium, Windows Vista Ultimate, Windows XP and Windows ME, "iMovie" with Mac OS 9 and later), or (3) video editing software purchased separately, with features ranging from very basic to very sophisticated.
  • The appropriate driver
A driver is included with Windows operating systems later than Windows 98 Second Edition and Mac operating systems later than Mac OS 9. The driver is installed automatically when you connect the camcorder to the computer. No additional driver is necessary or available.
  1. Start your computer.
    (If this is the first time you are connecting the camcorder to your Windows based computer your computer will display the "New Hardware Found" message while the driver is installed automatically.)
  2. Set the camcorder to playbackicon.gif mode.
  3. Connect the camcorder to the computer with the DV cable as shown below. Once the camcorder and computer are connected together the camcorder will display "DV IN" on the LCD/viewfinder. This message confirms that the camcorder is ready to receive or transfer video.
  4. Refer to the instructions for your video editing software to download your video from the camcorder.
    Note: Because procedures for digital editing software applications vary greatly, Canon cannot offer any additional support or suggestions regarding downloading and editing your video. Please refer to the software publisher or your computer manufacturer (if the software came with your computer) for assistance in using the software.
zr80dvjack.gif dv_jack_connect.gif caution.gif
  • Operation may not work correctly depending on the software and the specifications/settings of your computer.
  • If the computer freezes while you have connected the camcorder, disconnect and reconnect the DV cable. If the problem persists, disconnect the interface cable, turn off camcorder and computer, turn camcorder and computer back on and reconnect them.
  • Before connecting the camcorder to the computer using a DV cable, make sure that camcorder and computer are not connected with a USB cable, and that no other 1394 device is connected to the computer.
note.gif
  • We recommend powering the camcorder from a household power source while it is connected to the computer.
  • Refer also to the instruction manual of the computer.
  • The programs ZoomBrowser EX and Image Browser included with the supplied CD-ROM are intended for use only with images recorded on the memory card.
  • Video recordings on the tape cannot be transferred to the computer using the software included with the supplied CD-ROM.

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