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When i try to copy data to and from the hard disk, after a while it shows a message "USB device could not recognized" i am using windows Vista. i face this problem only from my PC. i used this HDD from many other PCS, but it doesnt has this problum.. (HD-PF500U2)

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Try to change the usb port used, use a shorter cable to connect you're drive or change the cable ..it may be damaged.

Posted on Jun 14, 2009

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A USB hard drive is a portable external storage device that works just like a conventional hard drive.

The device is simply plugged into a USB port on your computer as you would connect a flash drive.


Unlike a flash drive, however, a USB hard drive can store a much larger amount of data.


If your computer will not recognize your USB hard drive, you can try troubleshooting steps to resolve the problem.

Plug one end of the USB cable into the port on your hard drive and plug the other end into the USB port of your computer. Ensure that both ends of the cable are connected securely.


Open "My Computer" (Windows XP) or "Computer" (Windows Vista/7).

The USB device should be listed as "removable disk" once it is plugged into the computer.


If it is not listed among the available drives on your computer, proceed to the next step.

Ensure that the data cable is working properly.


Try another USB cable if you have one available.

Disconnect all other USB devices from the computer as they may interfere with the operating system detecting the external hard drive.

Reboot the computer if the USB hard drive is still not recognized.


Plug the USB cable into another USB port and check to see if the device is detected.

If you are using a USB hub, remove the device and plug the external hard drive directly into a USB port.


If the computer still fails to recognize the device, the external hard drive itself may be experiencing a hardware problem.


Check the status of the hard drive in the "Device Manager" window. Under Windows XP, right click "My Computer" and select "Device Manager."


For Windows Vista and Windows 7, click the "Windows" button in the lower left corner of the screen, then type "Computer Management" in the search bar and press "Enter."


Select "Device Manager" in the "Computer Management" window. In the Device Manager window, click the "+" sign that appears beside "Disk Drives."


If the external drive is not listed, click "Other Devices" in the Device Manager window and see if an "Unknown Device" appears.


The external hard drive may have been detected but the device is not working properly.

If it is still under warranty, take the device to the computer store where it was purchased to have it repaired or replaced.


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Let's try to get it recognized. I Presume you are using Windows... Make sure that your drive is connected and turned on. Go to your Control Panel, Then " Add Hardware". Just follow the prompts from there. To make sure it's recognized, go to your Desktop. Press "Start " and right-click " My Computer ". Now go to the last entry " Properties " , Then " Hardware " then " Device Manager ". If it still doesn't show them, I'll suggest you check your cables. Hope this helps. If so, don't forget to rate the answer please.

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Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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Hey Kunal,

This is not unusual windows will only recognize the standard memory cards not any custom ones or inbuilt ones. For example if your device is using a SD memory stick it will show up in explorer however if you are using a device that has a copyright or custom it wont. I am surprised the digital camera is doing the same thing as thy use mmc cards which are standard and should show up.

With these devices when you connect it to a pc you would get an option on the lcd on the device that would need you to confirm connection. may be thats what you were looking for. If you have a memory card reader you can try using that as well.

Please rate if this fixed it or was helpful.

If i missed something let me know.

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for virus malware issues i usualy head to majorgeeks.com for top 10 dloads and forum help.

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